ZSL Website Terms and Conditions

General Terms and Conditions for Website Use

When you access and use this website you agree to be legally bound by all our terms and conditions as well as our privacy policy .


The information contained in this website has been prepared solely for the purpose of providing information about the Zoological Society of London, registered charity number 208728, and its wholly owned trading company Zoo Enterprises Limited, company number 01178687 ("the Parties"), and in particular ZSL London Zoo and ZSL Whipsnade Zoo and the goods and services that they offer. The Parties have endeavoured to ensure that the information contained in this website is accurate. Your use of information held on this website and any downloadable item is at your own risk. The Parties reserve the right to make alterations and corrections to the information contained in this website at any time without notice.

This website and the information contained in it is provided 'as is' without any warranty or implied term of any kind, either express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.


By accessing this website you agree that the Parties will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from your access of other material on the internet via web links from this website. The Parties cannot accept responsibility for any disruption, damage and/or loss to your data or computer system that may occur while using this website or any item downloaded from this website.

The Zoological Society of London has no responsibility for the contents of this website relating to on-line shopping for goods for which Zoo Enterprises Limited has responsibility and the user will be advised on screen and in the relevant terms and conditions as to which aspects of the site are controlled by each organisation. 
The above exclusions and limitations apply only to the extent permitted by law.

Copyright and other Intellectual Property Rights

The copyright and other intellectual property rights in the material contained in this website and any trade marks and brands included in that material belong to the Parties or their licensors. No person may copy any part of the material from this web site without the relevant Party’s prior written consent, other than temporarily in the course of using this website or to keep a record of a transaction entered into using this website.

Hyperlinks and Third Party Websites

The Parties use links to other websites to improve your experience of this website. The Parties will always seek to make these links clear, so that you know when you have left this website. Please be aware that other websites are owned and run by other companies and organisations and the Parties cannot accept responsibility for any information you choose to divulge to a linked website.

In addition, the Parties cannot accept responsibility for the content of third party websites linked to from this website or which link to this website. They are independent of the Parties, and their content is not endorsed or approved by the Parties, even where the third party in question is stated to be a "partner" of one or more of the Parties.

If you agree to purchase goods or services offered on or through such third party websites, the resulting agreement will be entirely between you and the relevant third party; the Parties will not be involved in, or have any responsibility under, those agreements.

We encourage other organisations and individuals to link their websites to this website. However if you wish to establish a link to this website or any of its content, the Parties require that the link does not open within a frameset from another website and that the referring website makes it clear that the content belongs to the Parties.

Note to Parents

The Parties have developed this website to be an enjoyable experience for adults and children of all ages. The Parties recognise that younger children may not understand some of the information contained on this website or how it operates. Where appropriate, please discuss this website with your children.

We will seek confirmation of age from any individual committing to a transaction through this website.

Note to Children

As protection of your personal details is serious stuff, please talk to your mum or dad or guardian before sending us any information about you. They can read the "Note to Adults" above. If you want to ask us a question, please make sure your mum, dad or guardian knows that you are getting in touch with us and that it’s OK with them for you to email us. You could also ask them to get in touch with us for you.

Note to Teachers

Please see our Discovery and Learning section for information pack availability.


Please note that there are other terms and conditions that apply to different transactions you commit to through your use of this website. These will be brought to your attention prior to any transaction being authorised.

Cookies explained

What is a cookie?

Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. There files are stored on your computer’s hard drive, and are read by your web browser.
How are cookie used?

Cookies perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer). Advertising agencies also use cookies to find out if they have served you an advert from a particular brand on a site, or if you have seen a particular advert before. Website owners will use cookies to follow which pages that you’ve read so that they can see what parts of the site are popular or not. In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. When used properly cookies are an asset to a site visitor and a site owner. They are not viruses, but some unscrupulous outfits will use them maliciously – we follow best practice for cookie use.

A list of all the cookies used on this website by us, and our technology partners can be found in our cookies list .

Flash cookies?

Adobe uses a particular type of cookie called a ‘Local Shared Object’, which is typically collected if you watch a video for example that uses the Adobe Flash media player, i.e. an embedded YouTube video on a page that is being played via Flash. Please note that these types of cookie will not be found on iPads, which do not support Flash. 
Have a look at Adobe's website if you want to control Flash cookies on your computer. If you’ve got a Firefox browser you can also get an add-on to detect and delete Flash cookies.

Opting out of cookies?

There are a number of options available so that you do not have to store any cookies at all. You can either set your browser so that it will not accept and store any cookie, or if you have a little more time and knowledge you are able to allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

It’s worth bearing in mind that if you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn’t even have to think about. As we mentioned before, cookies can be a real asset to your web surfing experience.

The Information Commissioner’s Office provides some advice about cookies and their use, but it also provides a link to ‘About cookies’ ( www.aboutcookies.org ) which is run by the law firm Pinsent Masons. This website provides even more information about cookies if you feel that this page and the ICO is not enough information for you, but it also details how you might delete any cookies that you find, and it also shows you how to allow those trusted sites to store their cookies on your computer.

What is a web beacon?

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, but are useful in helping us to make your web surfing experience better.