If you have already explored our FAQs page and still need help, please take a look at our contact links below to reach the right person for your query. If you have a question about your visit to one of our Zoos, please visit the correct zoo site. For London Zoo questions visit this page, and for Whipsnade Zoo, visit this one.

ZSL Members

If you have a query about your membership, please use the link below to get in touch with our Supporter Contact Team.


Alternatively, you can call us on 0344 225 1826.



ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at London Zoo please visit our dedicated venue hire page



Commercial Enquiries

Please visit the relevant web page for enquiries relating to:



Human Resources

For enquiries about working for ZSL please email Human Resources:



Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.




Conservation Department

All enquiries related to the work of our conservation programmes should email us at



Institute of Zoology

The Institute of Zoology buildings are based next to our London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. 

Get directions



ZSL Library

ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The Library is closed on all public holidays and at weekends.
To contact the library, please email



For Supplier enquiries please e-mail:

For Client/Grant/Trade/Other income please e-mail:

Other Enquiries 

For any other comments or queries, please email  

You can also contact us on and tell us what you loved most about your visit to one of our zoos, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL. 

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999. 

Can't find the answer to your query? Try one of these...

London Zoo website

Whipsnade Zoo Website