Contact us

Please take the time to choose the correct ZSL department to send your enquiry to. This will make sure your enquiry is dealt with as quickly and efficiently as possible.

We're experiencing a high volume calls at the moment and we thank you for your patience. Please note, phone lines are open from 9.30am - 5pm, however due to the high demand not all calls will connect successfully. We are working hard to answer all enquiries as soon as possible and thank you for bearing with us.

 

ZSL Member? click here to contact us

You can also check our Frequently Asked Questions page.

ZSL London Zoo	ZSL Whipsnade Zoo
Outer Circle Regent's Park London, NW1 4RY	Dunstable Bedfordshire LU6 2LF
Visitor information Ticket prices Opening times Parking How to find us Zoo map	Visitor information Ticket prices Opening times Parking & car admission How to find us Zoo map
General enquiries: Our phone lines are open between 8.30am until 12.00pm Monday to Friday and 8.30am until 4.00pm on Saturday and Sunday. Tel: 0344 225 1826 In light of the COVID-19 restraints, if your call is not urgent please reach out to us via the email below and the team will get back to you as soon as they can. Email: generalenquiries@zsl.org

 

ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at ZSL London Zoo please click here. 

Commercial Enquiries

Please visit the relevant web page for enquiries relating to:

• Commercial filming and photography
• Sampling or On-site sampling
• ZSL image library

Human Resources

Enquiries about working for ZSL please email Human Resources: hr@zsl.org

Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.

Contact the press office

Conservation Department

All enquiries related to the work of our conservation programmes should contact our Customer Contact Centre.

Institute of Zoology

The Institute of Zoology buildings are based next to our ZSL London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. For full directions click here.

All enquiries related to the work of our Institute of Zoology should call 0344 225 1826.

ZSL Library

ZSL Library is open Monday-Friday, 9.30am-5.30pm. The Library is closed on all public holidays and at weekends.

The ZSL Library team can be contacted in the following ways:

Website: ZSL Library Collection    
Email: library@zsl.org

Finance

For Supplier enquiries please e-mail: Accounts.Payable@zsl.org

For Client/Grant/Trade/Other income please e-mail: Income@zsl.org

 

Other Enquiries

For any other comments or queries, please email generalenquiries@zsl.org. 

You can also contact us on feedback@zsl.org and tell us what you loved most, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL.

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at safeguarding@zsl.org. You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999.