Contact us

Important information for ticket holders 

As a result of London and Whipsnade Zoos' closure, tickets dated 19 September 2022 will no longer be valid.

If you bought tickets on zsl.org: 

In the coming days you will receive via email an open-dated flexi voucher so you can re-book to visit on an alternative date of your choice. This voucher will need to be exchanged for a dated admission ticket via our website – instructions on how to do this will come with your voucher. The voucher will be valid for 12 months from date of issue. 

If you would like to re-book to visit in the next few days before you receive your flexible voucher, please contact our Supporter Contact team on generalenquiries@zsl.org or 0344 225 1826

If you bought your tickets through another supplier: please contact the company you bought from who will be able to rebook or refund you. 

Thank you for your understanding.



All answers to our most frequently asked questions, including questions about your zoo booking, can be found here: 

London Zoo FAQs

Whipsnade Zoo FAQs

 

If your question is not answered in our FAQs, and to manage or contact us about your booking please select:

LONDON ZOO CUSTOMER SERVICE PORTAL

WHIPSNADE ZOO CUSTOMER SERVICE PORTAL 

 

For ZSL Members

ZSL Member? click here to contact us

ZSL London Zoo

ZSL Whipsnade Zoo

Outer Circle

Regent's Park

London, NW1 4RY

Dunstable

Bedfordshire

LU6 2LF

Visitor information

Visitor information

General enquiries about ZSL:

0344 225 1826

generalenquiries@zsl.org

Our phone lines are open seven days a week from 9am until 5pm. We are working hard to answer all enquiries as soon as possible and thank you for bearing with us

 

ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at ZSL London Zoo please click here

Commercial Enquiries

Please visit the relevant web page for enquiries relating to:

Human Resources

Enquiries about working for ZSL please email Human Resources: hr@zsl.org

Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.

Contact the press office

Conservation Department

All enquiries related to the work of our conservation programmes should contact our Customer Contact Centre.

Institute of Zoology

The Institute of Zoology buildings are based next to our ZSL London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. For full directions click here.

All enquiries related to the work of our Institute of Zoology should call 0344 225 1826.

ZSL Library

ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The Library is closed on all public holidays and at weekends.

The ZSL Library team can be contacted in the following ways:

Website: ZSL Library Collection    
Email: library@zsl.org


Finance

For Supplier enquiries please e-mail: Accounts.Payable@zsl.org

For Client/Grant/Trade/Other income please e-mail: Income@zsl.org

 

Sales enquiries

For enquiries about ZSL's range of products, please contact the relevant section below:

Ticket enquiries

For queries about your booking please select: 

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal

School Bookings

Please visit the Education section or email us on learning@zsl.org

Adoptions

For enquiries relating to our adoption packages, please email us at shop@zsl.org

Membership

For enquiries related to our membership schemes please ring 0344 225 1826 or email: membership@zsl.org

Experiences

For queries about your booking, please select:  

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal

Gift Shop

For enquiries regarding products bought in the ZSL gift shop - not including membership or tickets - please email: shop@zsl.org

Other Enquiries 

For any other comments or queries, please email generalenquiries@zsl.org.  

You can also contact us on feedback@zsl.org and tell us what you loved most, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL. 

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at safeguarding@zsl.org. You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999.