Contact us

Our phone lines are open seven days a week from 9am until 5pm. We are working hard to answer all enquiries as soon as possible and thank you for bearing with us.


If you are having any trouble reaching us, please check our Twitter page for any updates about technical issues.

Check for updates

You may find the answer to your query on our Frequently Asked Questions page.

ZSL Member? click here to contact us

ZSL London Zoo

ZSL Whipsnade Zoo

Outer Circle

Regent's Park

London, NW1 4RY




Visitor information

Visitor information

General enquiries:

Tel: 0344 225 1826

In light of the COVID-19 restraints, if your call is not urgent please reach out to us via the email below and the team will get back to you as soon as they can.



ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at ZSL London Zoo please click here

Commercial Enquiries

Please visit the relevant web page for enquiries relating to:

Human Resources

Enquiries about working for ZSL please email Human Resources:

Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.

Contact the press office

Conservation Department

All enquiries related to the work of our conservation programmes should contact our Customer Contact Centre.

Institute of Zoology

The Institute of Zoology buildings are based next to our ZSL London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. For full directions click here.

All enquiries related to the work of our Institute of Zoology should call 0344 225 1826.

ZSL Library

ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The Library is closed on all public holidays and at weekends.

The ZSL Library team can be contacted in the following ways:

Website: ZSL Library Collection    


For Supplier enquiries please e-mail:

For Client/Grant/Trade/Other income please e-mail:


Other Enquiries

For any other comments or queries, please email

You can also contact us on and tell us what you loved most, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL.

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999.



Sales enquiries

For enquiries about ZSL's range of products, please contact the relevant section below:

Ticket enquiries

For ticket purchase queries please contact Supporter Services on 0344 225 1826 or

School Bookings

Please visit the Education section or email us on


For enquiries relating to our adoption packages, please email us at


For enquiries related to our membership schemes please ring 0344 225 1826 or email:


For Experiences bookings and sales, please call 0344 225 1826 or email

Gift Shop

For enquiries regarding products bought in the ZSL gift shop - not including membership or tickets - please email: