Contact us

If you already have a booking or have a question about your visit to one of our Zoos, the answer to your query can be found by clicking on the relevent link below: 

London Zoo FAQs

Whipsnade Zoo FAQs


We've partnered up with our friends at SEE Tickets who are handling all general admissions, events and experience bookings for both zoos.

All bookings needs to be managed through SEE Tickets using the relevent link below:




For ZSL Members

If you have a query about your membership, please use the link below to get in touch with our Supporter Contact Team.

ZSL Member? click here to contact US via Email  

Alternatively, you can call us on 03442251826


Visitor Information

Please click on the relevent links below, as details are difference for each of our Zoos.

ZSL London Zoo

ZSL Whipsnade Zoo

Outer Circle

Regent's Park

London, NW1 4RY




Visitor information

Visitor information

General enquiries about ZSL:

We are working hard to answer all enquiries, with the aime to get back to you within 5 working days. Thank you for your patience.


ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at ZSL London Zoo please click here


Commercial Enquiries

Please visit the relevant web page for enquiries relating to:


Human Resources

Enquiries about working for ZSL please email Human Resources:


Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.

Contact the press office


Conservation Department

All enquiries related to the work of our conservation programmes should email us at


Institute of Zoology

The Institute of Zoology buildings are based next to our ZSL London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. For full directions click here.


ZSL Library

ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The Library is closed on all public holidays and at weekends.

The ZSL Library team can be contacted in the following ways:

Website: ZSL Library Collection    


For Supplier enquiries please e-mail:

For Client/Grant/Trade/Other income please e-mail:


Ticket Enquiries

For queries about your booking please select: 

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal


School Bookings

London Zoo Education

Whipsnade Zoo Education



For queries about your booking, please select:  

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal


Gift Shop

For enquiries regarding products bought in the ZSL gift shop please email:


Other Enquiries 

For any other comments or queries, please email  

You can also contact us on and tell us what you loved most, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL. 

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999.