Contact us


If you already have a booking or have a question about your visit to one of our Zoos, the answer to your query can be found by clicking on the relevent link below: 

London Zoo FAQs

Whipsnade Zoo FAQs

 

We've partnered up with our friends at SEE Tickets who are handling all general admissions, events and experience bookings for both zoos.

All bookings needs to be managed through SEE Tickets using the relevent link below:

LONDON ZOO CUSTOMER SERVICE PORTAL

WHIPSNADE ZOO CUSTOMER SERVICE PORTAL 

 

For ZSL Members

If you have a query about your membership, please use the link below to get in touch with our Supporter Contact Team.

ZSL Member? click here to contact US via Email  

Alternatively, you can call us on 03442251826

 

Visitor Information

Please click on the relevent links below, as details are difference for each of our Zoos.

ZSL London Zoo

ZSL Whipsnade Zoo

Outer Circle

Regent's Park

London, NW1 4RY

Dunstable

Bedfordshire

LU6 2LF

Visitor information

Visitor information

General enquiries about ZSL:

generalenquiries@zsl.org

We are working hard to answer all enquiries, with the aime to get back to you within 5 working days. Thank you for your patience.

 

ZSL Departments

Corporate and private venue hire

For enquiries about holding private functions at ZSL London Zoo please click here

 

Commercial Enquiries

Please visit the relevant web page for enquiries relating to:

 

Human Resources

Enquiries about working for ZSL please email Human Resources: hr@zsl.org

 

Press Office

More information about media enquiries. Please note only direct media enquiries will be answered by our Press Office.

Contact the press office

 

Conservation Department

All enquiries related to the work of our conservation programmes should email us at generalenquiries@zsl.org.

 

Institute of Zoology

The Institute of Zoology buildings are based next to our ZSL London Zoo site, on Outer Circle, Regent's Park, London, NW1, 4RY. For full directions click here.

 

ZSL Library

ZSL Library is open by appointment only on Tuesdays and Wednesdays 10.30am-5pm. The Library is closed on all public holidays and at weekends.

The ZSL Library team can be contacted in the following ways:

Website: ZSL Library Collection    
Email: Library@zsl.org 


Finance

For Supplier enquiries please e-mail: Accounts.Payable@zsl.org

For Client/Grant/Trade/Other income please e-mail: Income@zsl.org

 

Ticket Enquiries

For queries about your booking please select: 

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal

 

School Bookings

London Zoo Education

Whipsnade Zoo Education

 

Experiences

For queries about your booking, please select:  

London Zoo: Customer Service Portal

Whipsnade Zoo: Customer Service Portal

 

Gift Shop

For enquiries regarding products bought in the ZSL gift shop please email: shop@zsl.org

 

Other Enquiries 

For any other comments or queries, please email generalenquiries@zsl.org.  

You can also contact us on feedback@zsl.org and tell us what you loved most, what you've learned or maybe what you’d like us to provide more of. We strive on creating inspiring, empowering and memorable days out and it’s often as a result of your feedback. We welcome all your comments and hope you can continue to support us here at ZSL. 

If you are concerned that ZSL or any of its employees are endangering the safety and wellbeing of others, please contact our safeguarding team in confidence at safeguarding@zsl.org. You could also call the NSPCC helpline for confidential advice on 0808 800 5000. If someone is at immediate risk of harm, please call 999.