- What dates are available for Meet Santa this year?
Meet Santa runs on weekends and school holiday dates between 26 Nov and 24 Dec at London Zoo. Upgraded sessions, VIP breakfast and relaxed sessions are available on a limited number of dates. Please check the event website for full details and availability.
- Will there be any Gold member, Fellows and Patrons exclusive or preview dates for London Zoo’s Meet Santa event?
Gold member, Fellow and Patron exclusive sessions are happening on the 26 and 27 November at London Zoo. This includes a Gold member, Fellow and Patron exclusive relaxed session at 10.30am on 27 November.
- What Meet Santa session types are available at London Zoo?
Little ones can join in festive crafts before meeting Santa in his magical grotto at the heart of the Zoo and receive a very special early Christmas gift to take home. £15 per child.
Gold Member, Fellow and Patron exclusive Meet Santa sessions
Same experience as Meet Santa. Only available on 26 and 27 November at the discounted rate of £13.50 per child.
Meet Santa Relaxed Session
These sessions include the same experience as above, but with dimmed lighting, quieter sounds and other sensory stimulation to make the area feel more relaxed, specifically designed for children with additional needs. £15 per child.
Gold Member, Fellow and Patron exclusive Meet Santa relaxed sessions
These sessions include the same experience as above, but with dimmed lighting, quieter sounds and other sensory stimulation to make the area feel more relaxed, specifically designed for children with additional needs.
Only available on 27 November at 10.30am, at discounted rate of £13.50 per child.
Upgraded Meet Santa
As well as meeting the man himself and receiving a special early Christmas gift, little ones will love cookie decorating with Mrs Claus in her gingerbread kitchen while parents enjoy a hot drink, before the families are taken on a special tour of the Zoo. £40 per child.
Meet Santa VIP Breakfast
For an extra special treat, our elves will sneak you into the Zoo at 8am before opening for a VIP Breakfast with Mrs Claus, before meeting the man himself and enjoying a special tour of the Zoo. £40 per child, £19.50 per adult.
- What is a relaxed/quiet Meet Santa session?
We appreciate that the Zoo and our events can be quite loud or overwhelming for some visitors. Our Meet Santa Relaxed Sessions offer visitors with additional needs a more comfortable experience. This may mean less lighting, reduced noise, and off-peak times to limit the number of visitors on site.
- Is there a maximum number of children I can book onto the Meet Santa event?
There’s a maximum of three children per booking, but if you wanted to book for more children, you’d just need to make two online bookings. If booked into the same time slot, we’ll do our best to allow the children to enter together; the limit per booking just allows us to manage the time slots and capacities of the event.
- How many adults can accompany the children taking part?
At London Zoo there is no limit on accompanying adults. You can include up to two free adult tickets when you make your Meet Santa booking. If you’d like to have more than two adults attend the grotto session, please just mention this to the team on the day.
- Do I need a Zoo entry ticket alongside my Meet Santa ticket in order to access the experience?
Members, Fellows and Patrons will be granted Zoo entry on arrival simply by showing their membership card. Child members wanting to see Santa will need a Meet Santa ticket. Membership alone only provides access to the Zoo.
All other visitors, including Under 3s and any non-members accompanying members, will need a valid Zoo ticket in addition to any Meet Santa ticket in order to enter the Zoo.The Meet Santa ticket alone does not include Zoo admission.
- Will this experience take place outside or inside?
The Meet Santa experience will be held inside, however those who have upgraded Meet Santa tickets will also be outside for the special tour of the Zoo.
- How long will the Meet Santa experience last?
Meet Santa and Meet Santa relaxed sessions will last 30 minutes. Upgraded Meet Santa will last approximately 1 hour 30 minutes. Meet Santa VIP Breakfast at London Zoo Sessions will last up to 2 hours (8am-10am)
- Is the Meet Santa event wheelchair accessible at London Zoo?
Meet Santa is fully accessible and there will also be accessible benches available for the crafts.
- How long do the sessions last at London Zoo Meet Santa?
Meet Santa, Meet Santa Relaxed sessions and Meet Santa Gold Member, Fellow and Patron Exclusive Sessions last up to 30 minutes.
Upgraded Meet Santa Sessions last up to 1 hour and 30 minutes.
Meet Santa VIP Breakfast at London Zoo Sessions last up to 2 hours (8am-10am).
- I couldn’t get a ticket when they released, will you be releasing any more?
Once a session has sold out, unfortunately we don't expect to be able to release any more tickets.
Santa will be making pop-up appearances around London Zoo during our Christmas event so there’s a chance little ones may still see Santa from a distance. However, this does not include any of the grotto experience, in-person meet and greet, crafts or present, and is at unscheduled times throughout the day so cannot be guaranteed.
- I’ve made my booking but haven’t received a confirmation email or my tickets yet.
Confirmation emails can take a little while to come through so please be patient and check Junk or Spam folders. If there’s still nothing, you can access your booking details and download your tickets using your booking number and email address through the SEE Tickets customer support centre:
LONDON ZOO CUSTOMER SERVICE PORTAL
- I have a question or problem regarding my tickets. Who should I contact?
If you have already made a booking and have a query about your booking, please quote your booking reference in the SEE Tickets Customer Service portal:
LONDON ZOO CUSTOMER SERVICE PORTAL
If you do not already have a booking and your question is not answered in the FAQs, contact ZSL’s Supporter Contact team on 0344 225 1826 or email@example.com.