Accessibility

At ZSL London Zoo, we welcome everyone to enjoy time connecting with wildlife. Our aim is to ensure everybody has a great day out that is accessible for people of all needs and abilities. Our commitment to accessibility has us working with local people and specialist organisations to learn how we can improve, and make positive changes to ensure every visitor has a wonderful day out.

For further information, please see our very detailed Access Guide:

find out more

Download a PDF summary of the information below on this page:

Download Access Summary

 

Access

The zoo is more than 170 years old and contains many old buildings, 12 of which are listed. However, most of the zoo is accessible for wheelchair users and those with limited mobility.

  • Land of the Lions has a lift available at both ends of the exhibit to enable wheelchair users to access the higher paths. 
  • Tiger Territory has a lift available for visitors to access the higher viewing platform.
  • The historic Lubetkin penguin pool (Grade 1 listed) has limited viewing for wheelchair users and very small children.

The paths may be uneven in some areas, however, some surfaces have been recently resurfaced. There is level or ramped access to most buildings. Please note that the slopes leading to the two tunnels in the zoo are steep.

Access for Conference and Banqueting clients

Access for some conference and banqueting rooms is limited or currently unavailable. The following areas are fully equipped – The Prince Albert suite, Huxley Lecture Theatre, Bartlett Room and Regent’s Canal Room. The Raffles Suite and Mappin Pavilion have partial access facilities. Please contact us to find out more about the room you are using. 020 7449 6562 or email functions@zsl.org.

Parking

There is a disabled parking bay in front of the entrance to the zoo, disabled visitors can also park on the Outer Circle for up to four hours with a Blue Badge. We do also have disabled parking spaces in the main car park.

More Parking Information

Accessible Toilets and Changing Places Toilet

Accessible toilets are located:  

  • Opposite Tiny Giants
  • Next to the Reptile House
  • Near main entrance next to African Aviary
  • The Terrace Restaurant


Changing Places logoAs well as our accessible toilets, there is a modern Changing Places toilet facility located at Animal Adventure. The 12 metre squared facility is equipped with a ceiling track hoist, a height-adjustable adult-sized changing bench, a height adjustable washbasin and a peninsular toilet.

It is secured with a RADAR key. If you aren’t able to bring one, one is available from our First Aiders - information on how to contact them can be found at the Changing Place. Please note anyone using the facility should provide their own sling for the hoist. 

View a map of the zoo here. 

Hiring Mobility Aids

Wheelchair Hire

We have a limited number of wheelchairs available for hire. We recommend booking these in advance by emailing generalenquiries@zsl.org. A deposit of £25 will be required, which will be refunded when the wheelchair is returned undamaged.

 

Mobility Scooter Hire

We have 1 mobility scooter available to hire for a hire fee of £20, plus a £30 refundable deposit will be required, which will be refunded when the scooter is returned undamaged. This must be pre-booked in advance by emailing generalenquiries@zsl.org

Queue Hopper - ZSL's Penguin Pass

The Penguin Pass queue hopper gives visitors who find queuing difficult the opportunity to hop queues at the zoo.  Humboldt Penguin Map Icon

Get your Penguin Pass here:

Download your pass

There is no need to book your pass for ZSL London Zoo, simply download & print the pass or download onto your phone. We also have passes available to collect on arrival from our admissions team.Show your Penguin Pass to our teams at admissions, retail or catering outlets and our walk-through exhibits. Our staff & volunteers will do their best to reduce your queueing time.  

Please return your pass to the Penguin Pass box as you exit the zoo.

Assistance Dogs

Dogs are not currently permitted on site at ZSL London Zoo, with the exception of assistance dogs under specific conditions:

  • If you do not have evidence of your dogs training e.g. ADUK ID booklet, please email generalenquiries@zsl.org ahead of your visit to talk through the best options for you and your dog.
  • Dogs are not permitted at our animal demonstrations and talks, in any of our walkthroughs or near our big cat enclosures.
  • Our animals and dogs can react to each other - so we ask that if you notice any behavioural changes of concern, to move to another exhibit.
  • Your dog must remain calm and quiet, at least 2 metres away from any animal enclosure boundaries.
  • Your dog must be fit and healthy when visiting the Zoo, and not shown any signs of ill health – including diarrhoea and vomiting – in the last 24 hours. They must have been resident in the UK for the last 6 months and have received all annual vaccinations and anthelmintic treatments.
  • Poop bags are available at the main gate on arrival - you must clean up after your dog and never leave dogs unattended or off the lead.

If you are bringing an assistance dog to the Zoo, you will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing to confirm acceptance of our full terms and conditions and any special considerations on the given date of your visit. Your assistance dog may be asked to undergo a brief health check to protect the wellbeing of our animals on-site.

See our terms and conditions for further details. Please contact our Supporter Contact team in advance of your visit by emailing generalenquiries@zsl.org.

Regular Accessible Activities

We are offering regular activities, including British Sign Language, Audio Described and Relaxed Opening tours, at ZSL London Zoo. We’re hoping to grow and improve this programme to be more diverse and more inclusive, if you have any suggestions for a new kind of activity that supports disabled access at the zoo, please get in touch via communityengagement@zsl.org

Find out more on our What's On Page

Downloads - Planning tools and activities to help you prepare for your visit

Visual and Sensory Stories

Visual and sensory stories to help autistic and neurodivergent people feel prepared for their visit. 

Download ZSL London Zoo's Visual Story

Download ZSL London Zoo's Sensory Story

 

Trails

Activities for you and your family to use while visiting us. 

The Roarsome Animals of London Trail

Wildlife Explorers Activity

 

Rainbow the penguin at ZSL London Zoo

Book tickets online

Book Zoo tickets for a really great day out that makes a real difference