ZSL London Zoo Lodges - Frequently Asked Questions

Do Gold members get a discount?

Gold Members get a 10% discount on the first two full price places of the lodge. Gold Members do not get a discount on the £65 child places.

Is there a single occupancy surcharge?

Single occupancy lodges are charged a surcharge. Please head to our Rates page for further information.

Is there a discount for guests with disabilities?

Disabled guests attending with a carer are entitled to a 30% discount on the full-paying price of two guests. This must be booked over the telephone (0344 225 1826) or via our website. This discount is not valid alongside any other discount or voucher (e.g. Members or Patrons discount).

Can I pay a deposit to secure my booking?

We require full payment for your stay at the time of booking. The only exception to this is if you are booking out all nine of our lodges, please call 0344 225 1826 for more information.

Can I spend the day in the zoo before/after my London Zoo Lodge Lodge stay?

You can enter ZSL London Zoo anytime from 10am on the day of your experience and stay for the full day after. You are also welcome to visit to ZSL Whipsnade Zoo for free on the day of departure from London Zoo Lodges.

Is there somewhere we can store our luggage during the day (arrival and/or departure day)?

Yes, we can safely store your bags for you at no extra cost. Further details can be found within the Guest Information Pack which you’ll receive once booked.

What are the age restrictions?

On adult only nights, young adults aged 14 years old and over, are welcome to attend with an accompanying adult. The accompanying adult must be over the age of 18 years old.
On family nights children aged 5 - 13 years old are welcome to attend. Children under 5 years old are not able to attend on any night.

Each lodge can accommodate 2 adults or 1 adult and 1 child, plus a maximum of 2 additional children. The accessible lodge can accommodate 2 adults or 1 adult and 1 child, plus a maximum of 1 additional child. The additional children will sleep on a pull-out sofa bed and must be aged between 5 and 13 years of age. Children aged 5-13 years old must be staying in a lodge with an accompanying adult who is aged over 18 years old.

Young adults aged 14-17 years are welcome to stay in a lodge on their own but must have an accompanying adult aged over 18 years old staying in an adjacent lodge on the same night.

What will we do during the event?

Please visit the experience page.

What is in each lodge?

  • Comfy beds with soft linen and pillows
  • En-suite with toilet, basin and shower
  • Bedside table
  • Sofa bed
  • Lights, a heater and two power sockets to ensure you have a cosy stay
  • Private veranda with seating so you can soak up the atmosphere and relax
  • Complimentary towels, shampoo/shower gel
  • Tea and coffee making facilities

What do I need to bring with me?

Staying overnight at London Zoo lodges is an informal and relaxed experience so there is no need to dress up. We would recommend wearing comfortable warm clothing, suitable for the forecasted weather (perhaps even an extra layer for the night time torchlight tour) and sensible flat footwear is recommended. You will be provided with a torch for walking around after sunset. 

Are there showers?

Each of the lodges has en-suite facilities, with a shower. Towels and basic toiletries are provided in the lodges.  We have a fully accessible lodge (twin beds) which has a walk-in shower and more spacious bathroom facilities, please let us know if you would prefer this lodge for comfort reasons.

Are we allowed to bring a birthday cake?

You are more than welcome to bring a birthday cake with you; however you are not allowed to use candles in your lodge. Please give the cake to your hosts when you check in, and we can bring it over dinner. Alternatively, we can offer a slice of our chocolate fudge birthday cake as an upgrade to your regular dessert which comes with a birthday message and candles. For more information, please head to 'The experience' tab above. 

Is London Zoo Lodges wheelchair accessible?

Yes, London Zoo Lodges has a lodge which is fully-accessible for wheelchairs. This lodge has two twin beds and an accessible en-suite with shower. It can accommodate a maximum of 2 adults (or 1 adult and 1 child) and 1 additional child. Wheelchair users are able to bring along a carer and will receive a 30% discount on the full price of a lodge. Please call us on 0344 225 1826 to advise us of your requirements.

Can I bring a guest who has additional needs?

Yes, we welcome guests with additional needs. Do let us know if you are planning on bringing along a guest with additional needs by phoning 0344 225 1826 and we will do all we can to ensure that their needs are met wherever possible.

When do we need to arrive and how do we get there?

You can arrive at ZSL London Zoo anytime from 10am on your day of arrival. Guests can check into their lodges anytime from 4.30 pm (4 pm during winter). The first tour begins once the Zoo is closed, so we ask that all guests arrive before 6 pm.

Is car parking included?

Yes. Car parking within the ZSL London Zoo main visitor car park is included. Please ensure you bring along your confirmation to show the kiosk at the car park.

Can children under 5 come along?

Unfortunately children under 5 are not allowed to attend on any nights. Children aged 5 – 13 years old are only allowed to attend on family friendly nights.

Can I book a bottle of prosecco, champagne or additional child’s ticket?

Prosecco = £25, Champagne = £45, Additional child’s tickets = £65

To book these extras please phone our Supporter services team on 0344 225 1826. These items need to be added at least 2 weeks before your experience.

Can guests visit ZSL Whipsnade Zoo on the day of departure?

Yes, guests can visit ZSL Whipsnade Zoo on day of departure only (not day of arrival). They need to take their London Zoo Lodge confirmation and show this at the main gate. Car entry is not included in the price, but car parking is complimentary at ZSL Whipsnade Zoo.

Can you cater for specialist diets?

Yes we can cater for vegetarians, vegans, Halal, and a variety of allergies. We recommend notifying ZSL via email to experienceenquries@zsl.org at least 2 weeks before the experience. Alternatively you can ring 0344 225 1826.

How does the experience differ on adult only / family friendly nights?

The experience and itinerary is almost the same with minor adjustments on Family Friendly nights made to cater for younger interests. Some adults may prefer to attend without children present. The content of the talks will be tailored to whether there are children present.

Group bookings

Guests are welcome to book all lodges out exclusively and they are entitled to a 5% discount of all lodge places. There is no discount for additional child tickets booked (£50 per child). If groups are not booking out the lodges exclusively, the maximum number of lodges that they can book on one night is 5 lodges. This discount is not valid alongside any other discount or voucher (e.g. Members or Patrons discount).

Is there Wi-Fi? 

Yes, free Wi-Fi can be accessed from within your lodge. 

Animal encounters

We do offer Meet the animals experiences. Please see zsl.org/meet-the-animals for more details. ZSL London Zoo Lodge guests are entitled to a 15% discount on all Meet the Animals experiences at either ZSL London Zoo or ZSL Whipsnade Zoo. This discount is not valid alongside any other discount or voucher (e.g. Members or Patrons discount). The Meet the Animals experience must be booked for the day or arrival or day of departure from ZSL London Zoo Lodge. Each Meet the Animals experience have different participation restrictions, please see zsl.org/shopping-terms for full details.

Is It staffed?

Yes. ZSL London Zoo Lodges are fully hosted. Your experienced hosts will take you on tours of the zoo, join you for dinner, organise activities for children, and ensure that everyone has an amazing experience.

Any other questions?

Please email us at experienceenquires@zsl.org or call 0344 225 1826.