Do members get a discount?
Members get a 10% discount on tickets.
Can I pay a deposit or do I need to pay the full fee when booking?
If your group size is under 20 children, you will need to pay the full balance when booking.
If your group has more than 20 children, we will accept a £500 deposit for an agreed number of children. The remaining balance needs to be settled in full at least six weeks before the date of your sleepover.
Can I use Tesco Clubcard Vouchers to pay for Gir Lion Lodge?
Tesco vouchers are only accepted for general admission tickets (excluding car entry) when purchased on the day of your visit at the main gate. They cannot be used as payment for BedBugs sleepovers or any other ZSL experiences.
Can I spend the day in the Zoo before/after the sleepover?
Full day entry into ZSL London Zoo (on day of departure) is included in your BedBugs ticket price. The sleepover will finish at 10am in the morning, and you are welcome to spend the rest of day exploring the Zoo at your leisure!
Is there somewhere to store our bags whilst we visit the Zoo?
There is a room where you can store your bags after the night of your stay whilst you visit the Zoo you can then pick them up when you leave.
What dates are the sleepovers running on?
Please visit the Prices and Booking page.
We can only accommodate a maximum of 60 people per sleepover so places are very limited.
We can also run exclusive sleepovers for a fixed fee and your group size would need to be a maximum of 60 people. Please contact us on 0344 225 1826 or firstname.lastname@example.org to discuss further.
What are the age restrictions?
Sleepovers are aimed at 7-11 year olds. We can be flexible with the upper age, but due to health and safety reasons we are unable to allow anyone younger than seven years old on the experience. The accompanying adult must be over the age of 18 years old.
What will we do during the sleepover?
What group sizes are allowed?
The minimum size of a group must be one child and one adult, although please be aware that this experience is suited to slightly bigger groups. We recommend a minimum group size of two/three children, plus accompanying adult.
If you are looking to attend with a smaller group, you may be interested in our Gir Lion Lodge experience at ZSL London Zoo.
Please ensure you have at least one adult per five/six children. The number of adults per group can never exceed the number of children.
What are the sleeping arrangements?
You will be allocated a sleeping area for the group you have booked with. There are toilets nearby for the groups to get changed in. All groups need to have an adult with them throughout the night.
How many adults will be required?
We recommend one adult for every five-six children and two adults for seven-ten children.
If you are attending a public sleepover as a family we will allocate your sleeping areas in the groups you have booked - each family group will have their own separate designated sleeping area.
What if the adult accompanying the group is not the parent or legal guardian?
We ask that the adult(s) attending complete the adult consent form and brings it with them on the night of the sleepover.
What do I need to bring with me to the sleepover?
- Clothes to sleep in
- Sleeping bag and a pillow
- Camping mat
- Toothbrush and toothpaste
- An evening snack and drink
- A torch
- Jacket or heavy jumper for the night tour
We strongly recommend you do not bring things with you that are of financial or sentimental value.
- For health and safety reasons we ask that you do not bring inflatable mattresses or camp beds.
Do we bring pyjamas?
We ask that you bring clothes that you are happy to sleep in whilst bearing in mind that there is always the chance we may need to evacuate the building during the evening if there is an emergency. In the slightly colder months (September - November), participants may wish to bring an extra blanket or fleece to wear in bed.
Do we bring food with us?
Each person should bring an evening snack and soft drink with them. We suggest that everyone has dinner before arriving at the Zoo as the evening break will not be until approximately 20:30pm. You will be given a simple breakfast in the morning, which usually consists of a croissant, yogurt, cereal, fruit and drink. Breakfast is included in the price.
Are we allowed to bring a birthday cake?
You are more than welcome to bring a birthday cake with you, however we are not allowed to use candles in BUGS. Please contact us at email@example.com to let us know if you would like to bring a cake. Please note we are unable to provide plates/cutlery/napkins.
Can I bring a child who has additional needs?
Yes, we welcome participants with special needs. Please be aware it is your responsibility to ensure that any child with special needs is capable of getting the most from the events and they are able to cope in an environment with lots of other children. Do let us know if you are planning on bringing along a child or children with special needs and we will do all we can to ensure that their needs are met wherever possible you can contact us on firstname.lastname@example.org or call 0344 225 1826.
When do we need to arrive and how do we get there?
Participants will be allowed entry into the Zoo for the sleepover at 19:00pm, so please try not to arrive earlier than 5 minutes before the start time as you'll need to wait outside. However, please ensure you are on time as we won’t be able to wait for you as there is a tight schedule. Please visit zsl.org/visit/London-zoo for directions to the Zoo. The nearest tube stations are Camden Town (15 minute walk) or Baker Street (15 minute bus ride on 274). Please note that Regent's Park tube station is a 25-minute walk from the Zoo.
Can I drive to the sleepover?
Yes, if you are an accompanying adult participating in the sleepover you are welcome to park in our visitors car park for free. Once you enter the Zoo you will not be allowed to revisit your car until the sleepover finishes at 10.00am.
Will I get any sleep during the night?
Due to the excitement of the evening and the number of people in the room, we cannot guarantee you will get a good night’s sleep, however we do encourage groups to keep the noise to a minimum once lights are off.
What are the responsibilities of the accompanying adult?
We require at least one adult per five/six children. The adult will be responsible for the group throughout the entire event.
They are expected to:
- Ensure your group adheres to the rules set out in the health and safety briefing
- Ensure all children in your group are the correct age (between 7-11 years old)
- Ensure your group keeps together throughout the evening, and keeps up with your host during the tours of the Zoo
- Address the behaviour of children in your group if they are impacting on the enjoyment of other participants
- Ensure your group doesn’t disturb those who are sleeping, in particular keeping the noise down once the lights are off
What do I need to do if I need to cancel / amend my booking?
If you need to reduce numbers or cancel your booking you must tell us at least 14 days before the date of your visit.
We cannot accept cancellations or reductions in numbers within 14 days of your visit date. You will be asked to pay the full cost of the places you have booked.
You can increase your group number for BedBugs at any time, provided places are still available. If you are collecting ticket fees from large groups please bear these booking terms in mind and allow enough time to tell us about any changes in numbers. We are unable to confirm a booking until full payment has been received.
Will the ZSL staff be DBS checked?
The members of staff who sleep over and facilitate BedBUGS are DBS-checked and there will be at least one first aider onsite at all times.
Any other questions?
Please email us at email@example.com or call 0344 225 1826