Special Educational Needs and Disabilities (SEND) at ZSL London Zoo

Our goal is to create learning experiences that are accessible for people of all needs and abilities

To help support this, tickets for 1:1 staff from your school who are supporting students with Special Educational Needs and Disabilities are free on school trips, but we do ask that these tickets are booked in advance as part of your booking.

Useful information to help prepare for a trip can be found below, but if you have any questions that you'd like to discuss with us ahead of making a booking then please email us at londonzoolearning@zsl.org. Once you are ready to make a booking, you can do so here.


Full information about accessibility at London Zoo can be found here


Accessible Toilets & Changing Places Facilities

Accessible toilets are located:  

  • Opposite B.U.G.S 
  • Next to the Reptile House
  • Near main entrance next to vulture aviary
  • The Terrace Restaurant

Changing Places logoAs well as our accessible toilets, there is a modern Changing Places toilet facility located at Animal Adventure. The 12 metre squared facility is equipped with a ceiling track hoist, a height-adjustable adult-sized changing bench, a height adjustable washbasin and a peninsular toilet.

It is secured with a RADAR key. If you aren’t able to bring one, it is available from our First Aid post - located between Barclay Court and the Main Entrance - as well as staff working at Animal Adventure. Please note anyone using the facility should provide their own sling for the hoist. Please view the map of the Zoo here

Additionally a changing hoist (Molift Mover 180) and changing bed are available in our First Aid Room (you will need to bring your own slings).


Visual and Sensory Stories

These stories can be used to help autistic and neurodivergent people feel prepared for their visit. 

Download ZSL London Zoo's Visual Story

Download ZSL London Zoo's Sensory Story