Special Educational Needs and Disabilities (SEND) at ZSL London Zoo

We aim to ensure that our Discovery & Learning sessions are as inclusive as possible, and that they meet the diverse needs of all learners.

When booking a session for a mainstream class, any information you can provide about the additional needs of your students will enable us to adapt the session to best meet the needs of your group.

Whilst we are unable to create bespoke sessions for SEND groups or schools, we do have a number of existing sessions and activities that are suitable for students with a wide variety of needs. SEND schools and groups are welcome to book sessions for a different Key Stage, if they feel that the level and content would be more appropriate to their students.

Recommended sessions

Visual story

We have also developed a Visual Story to support students with autistic spectrum conditions, preparing them for their Zoo visit, and introducing them to some of the animals they might meet.

PDF icon Visual Story resource pack - ZSL London Zoo (1.31 MB)

Booking information

  • To book a self-guided school visit, or to book an education session, please refer to our school bookings information page.
  • For any enquires regarding planning a school visit for your learners with SEND, please contact learning@zsl.org – if you would like to talk to a member of our Discovery & Learning team, please include your telephone number in the email and we will call you back as soon as possible.
  • Free entry for 1-to-1 staff supporting SEND students on school visits.
  • Changing hoist (Molift Mover 180) and changing bed available in our First Aid Room (you will need to bring your own slings). Please call our Supporter Contact team on 0344 225 1826.
  • Find out more about Accessibility at ZSL London Zoo.

Wheelchair Hire

We have a limited number of wheelchairs available for hire. We recommend booking these in advance by calling our Supporter Contact Team on 0344 225 1826. A deposit of £25 will be required, which will be refunded when the wheelchair is returned undamaged.

See our guidance on bringing assistance dogs to the Zoo


There is a disabled parking bay in front of the entrance to the Zoo, and disabled visitors can also park on the main road for up to four hours. We do also have disabled parking spaces in the main car park.


Accessible Toilets

Accessible toilets are located:  

  • Opposite B.U.G.S 
  • Next to the Reptile House
  • Near main entrance next to vulture aviary
  • The Terrace Restaurant

Changing Places logoAs well as our accessible toilets, there is a modern Changing Places toilet facility located at Animal Adventure. The 12 metre squared facility is equipped with a ceiling track hoist, a height-adjustable adult-sized changing bench, a height adjustable washbasin and a peninsular toilet.

It is secured with a RADAR key. If you aren’t able to bring one, it is available from our First Aid post - located between Barclay Court and the Main Entrance - as well as staff working at Animal Adventure. Please note anyone using the facility should provide their own sling for the hoist. Please view the map of the Zoo here



Planning tools and activities to help you prepare for your day at ZSL London Zoo


Visual and Sensory Stories

Visual and sensory stories to help autistic and neurodivergent people feel prepared for their visit. 

Download ZSL London Zoo's Visual Story

Download ZSL London Zoo's Sensory Story



Activities for you and your family to use while visiting us. 

The Roarsome Animals of London Trail

Wildlife Explorers Activity