I’ve booked for a visit and now you’re going to be closed, what now?
Our teams will be in touch with you over the coming days, don’t worry. Please keep an eye on your inbox, junk and spam folders – you’ll hear from us soon. If you booked by phone, we’ll give you a call. If you’ve not heard from us by within 72 hours of your booked visit, please email us.
I’ve booked for Meet Santa – what does this mean for me?
We are very sad that the Meet Santa events (Meet Santa, VIP Santa and the Animal Gift Giving and Enrichment sessions) at both London and Whipsnade Zoos this Christmas will no longer be taking place.
At this stage, we do not know what government restrictions the Zoos might have to operate within when we are allowed to reopen in early December, and so we have taken the difficult decision to cancel these events now to avoid last minute disappointment during the festive season. We will therefore be refunding all tickets in full.
In the meantime, you do not need to do anything.
If you bought your tickets online, we will automatically be refunding the cost of your tickets back into the bank account of the original payment. This will happen during the first two weeks of November.
If you bought your tickets over the phone, we will be calling you directly to arrange your refund.
If you bought a Zoo admissions ticket at the same time as your Meet Santa event, then we will be converting these tickets into a flexi ticket which can be used to re-book a visit any time over the next 12 months including your original visit date or during the peak Easter and Summer periods next year. These will be emailed to you separately.
I’ve booked an Experience – will it still run?
We have now contacted everyone who has booked a London Zoo Lodge, or other Experience at either of our Zoos, during the closure period. If you believe you haven’t heard from us and your booking is intended to go ahead in November or early December, please email our Experiences team.
Can I upgrade my previous Zoo ticket to become a member?
If you had a visit booked in November and would like to upgrade your tickets to membership ready for when we reopen, please fill in the form and email it to email@example.com. Your membership will last for one year from purchase.