ZSL London and Whipsnade Zoos have safely reopened

Our zoos are safely open and ready for your visit

Whipsnade Zoo and London Zoo are currently under social distancing measures which will mean some small changes to your visit. We really hope you have a wonderful time and that you can support us by booking a ticket.Good to Go logo

We are delighted to be welcoming visitors through the gates of our zoos, offering everyone the chance to get outside, enjoy the fresh air and reconnect with animals and nature.

We have plenty of guidance for visitors including advice on how to get to our zoos safely. Please read the information on this page in full. We are working hard to keep everyone safe and healthy, but we all need to work together to respect the guidance in place and protect ourselves and others. We have a range of safety measures in place, and we ask visitors to join us in ensuring the zoos remain a great, safe day out for families.

Click below to find out more about measures in place at the Zoo you're visiting including information about local measures:

SEE AN OVERVIEW OF SAFETY MEASURES AT LONDON ZOO

SEE AN OVERVIEW OF SAFETY MEASURES AT WHIPSNADE ZOO

Here is what we are doing every day to keep you, our staff and our animals safe: 

  • Restricting the number of visitors to our zoos each day.
  • Asking visitors to pre-book tickets online so we can manage numbers safely (Members, Fellows and Patrons will also need to pre-book).
  • Providing a warm welcome at a safe distance - our colleagues will respect your space.
  • All catering outlets are offering take-aways but our indoor restaurants are closed.
  • Our indoor enclosures and walk-throughs are closed.
  • Using one-way systems where possible to enable social distancing.
  • Operating a cashless system.
  • Providing NHS QR code posters for you to check in with.
  • Maintaining an updated Frequently Asked Questions list (see below) so you can check the details for the zoo you are visiting.

Here's what we need you to do to keep yourselves and other people safe:

  • Wear a face covering in indoor areas where open including for children aged 3 and over in some areas (please see below).
  • Check in with the NHS Covid-19 App and provide your contact details.
  • You’ll see us cleaning a lot more but please help us by avoiding touching fences, windows, signs and exhibits
  • Keep 2 metres away from other visitors wherever possible.
  • Follow any marked one-way routes.
  • Wash your hands regularly using facilities in the zoos.
  • Use a card instead of cash to make purchases - we can't accept cash at the moment.
  • Adhere to Government guidance at all times.

For details on our full safety measures, please refer to our frequently asked questions below:

What do I need to know about visiting your Zoos?
  • Can I visit ZSL London and Whipsnade Zoos?

Yes, our Zoos are open from Monday 12 April onwards. Both ZSL Whipsnade and London Zoos fall under social distancing guidance, which should have a minimal impact on your visit. You can pre-book your ticket here.

Visitors will need to pre-book tickets online (including Members, Fellows and Patrons). Visitors will select a date to visit and are granted entry any time from 10am to 5pm, one hour before we close at 6pm. Tickets will be live from Wednesday 31 March for local visitors and supporters to book a visit to both Zoos.

Please wear a face covering on entering Whipsnade Zoo unless you are exempt or are enterting the Zoo by car. You can remove it when you are outdoors and have passed through our admissions gate.

  • Will the Zoos be very busy with lots of queues?

We have strictly limited the number of tickets on sale each day. We will also be quickly scanning visitors on arrival to avoid big queues at the entrances and we have marked out areas where queues might occur to help everyone maintain 2m distance from one another. 
We have also postponed several promotions and all third-party sales so that we can control numbers more effectively and ensure that visitors have a safe and enjoyable experience. 

  •  Are all the exhibits open?

We are working hard to have as much of our experience open as possible but all of our indoor enclosures at both our Zoos remain closed to ensure we adhere to social distancing rules.

Where open, masks are advised and are mandatory for visitors in indoor areas such as our gift shops and walkthrough exhibits such as Gorilla Kingdom at London Zoo. You don't have to wear a mask during the rest of your visit in outdoor areas, but we do encourage it as a courtesy to other visitors and staff.

We have also introduced one-way routes around London Zoo to help with visitor flow and to ensure social distancing. Visitors can choose from 3 different routes depending on the animals they would like to see and the time they would like to spend in the Zoo.

At Whipsnade, our penguins area will close half an hour before zoo closing time.

  • Can I take the one-way routes around London Zoo multiple times?

Yes, all the routes end in the Zoo's central courtyard so you can take them in any order and as many times as you wish, as long as you remain in the Zoo.

Tickets are for single entry to the Zoo only. If you leave the premises, you will not be granted re-entry.

  • How long can I stay at the zoo?

There is no time limit on your visit but to manage capacities and ensure safe distancing, we would recommend you stay no longer than 4 hours.

  • Are the play areas open?

At London Zoo the Animal Adventure play equipment is open, but the Splash Park remains closed. At Whipsnade, Hulabazoo indoor play is closed for the time being, but our brand new outdoor play area will be open to everyone from 30 April.

  • Are the cafes and shops open?

In line with government advice our Terrace Restaurant at London Zoo is currently operating a take-away only service. At Whipsnade, our Base Camp restaurant is closed.

Additional take-away units are open around both of our Zoos including a fish and chip van and a barbecue both on-site at Whipsnade. You are welcome to bring your own picnics and packed lunches, as mentioned below. You will still be able to refill water bottles at our Visitor Centre at Whipsnade and by Penguins at London.

Our on-site shops are safely open and our online shop is a great place to pick up a souvenir online.

  • Can I bring my own food and drink? And where can I eat it?

Yes, you can bring your own food. There are open-air picnic areas at both Zoos and outdoor tables will be 2m apart and cleaned regularly. We kindly ask everyone, whether bringing their own food or buying food on site, to help our staff and please dispose of all waste in bins provided.

  • How will you manage your toilets so they are safe to use?

We are providing extra hand sanitiser for people to use before and after entering the toilet blocks. We also have social distancing markers and reminders for everyone, and expect all visitors to respect these whilst using these facilities. Our cleaning staff will also be cleaning all bathroom facilities with increased frequency. In addition, a queuing system will be in place for the main toilets at Whipsnade with only one family/household being allowed in the toilet block at any one time.

  • Will you be running talks and demonstrations?

As these attract groups of people standing in close proximity, we are not running our regular talks programme until further notice.

  • What about animal experiences like ‘Meet the animals’ or overnight stays in the Lodges?

While our Zoos are both under social distancing measures, Experiences are currently postponed. Selected Experiences are available to book in advance - please see the Experiences section of the website for the latest details.

Anyone with pre-booked experiences whose booking has been affected will have been contacted by our Supporter Contact team. If you haven't heard from us, please email us.

  • Are the Zoos still accessible for wheelchair users?

Yes, both Zoos are still fully accessible. Find out more about accessibility at ZSL Whipsnade and London Zoos.

  • Will I still be able to hire a wheelchair?

Yes, both Zoos will still have wheelchairs for hire which will be cleaned after each use.

  • Is the number of tickets I can buy restricted?

In order to maintain social distancing we have set a limit of buying no more than 6 tickets in one transaction.

  • Do I need to wear a face mask?

Yes, please make sure each of your party bring one with you and review our face mask guidance lower down on this page.

  • How is ZSL contributing to NHS Test and Trace, and what does this mean for my data?

In accordance with the latest government COVID-19 guidance, ZSL is required to ask for names and contact details of all Zoo visitors aged 16 and over for NHS COVID-19 Test and Trace purposes. Please submit this data before your visit here.

If you visit one of our Zoos, we will ask you to give us some basic information at the point you purchase a ticket, including your name and email address.  Government guidelines ask us to do this to help NHS Test and Trace reduce the risk of a further COVID-19 outbreak. You will find check-in points in some areas for use with the app.

If the information is requested by the NHS Test and Trace service, we will share it with them so they can use it for contact tracing and to investigate local outbreaks of COVID-19. Only the basic information needed for NHS Track and Trace will be shared, and only if deemed necessary by the NHS – other details collected during your transaction (e.g. payment details) are not passed on.  This process allows NHS Test and Trace to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.

Please see our Privacy Policy for more information.

 

How do I get to London and Whipsnade Zoos?
  • How can I get to London Zoo?

We encourage you to walk or cycle and to observe social distancing guidance. There are pleasant walking routes through Regent’s Park and along Regent’s Canal from Camden Town and Paddington Basin. There is a Santander Cycle Docking Station opposite the Zoo entrance and another in our main car park: follow our dedicated Twitter channel @VisitLondonZoo for the latest updates about on-site parking availability.

If you cannot walk or cycle, please arrive by car. We are outside of the congestion charging zone. Sat nav: NW1 4SX. Parking is available in our car park (£14.50) or on Outer Circle (parking meters, maximum 4hrs). 

DIRECTIONS AND MORE INFORMATION

  • How can I get to Whipsnade Zoo?

The best way to travel to Whipsnade is by car. We have a large free car park just outside the Zoo entrance, or you can choose to drive into and around the Zoo for an additional charge (£25 per car / £12.50 for Gold members, Patrons and Fellows).

 

What Covid-secure measures will you have in place, and what's the deal with face masks?
  • Is it safe to visit?

The wellbeing of our visitors, animals and staff is our primary concern and we have well practiced procedures in place – both Zoos are COVID-secure under Government guidance, and we have plenty of information for visitors including advice on how to get to our zoos safely.

Scientific advice is that open outdoor spaces are the places of lowest risk. Both our Zoos are open air; London Zoo is set within London’s largest park – Regent’s Park – and Whipsnade Zoo is in the Chiltern Hills countryside. 

We are limiting the number of people who can visit so that we can safely manage people and enable social distancing between visitors, and between visitors and our staff.

  • What specific precautions are you taking at the Zoos?

We have made the decision to limit our visitor numbers so that we can safely ensure social distancing. We are operating at a reduced capacity, and we will regularly review our numbers in order to increase our daily capacity as lockdown is eased further and in line with government advice.

All visitors, including Members, Patrons, Fellows and under-3s, must book their tickets in advance
The following measures have also been put in place:

  • Floor markings and reminder signs throughout the Zoos demarcating 2m distance
  • Protective screens at contact points including at ticket checks and Member kiosks
  • Hand-sanitiser/handwash stations at the entrances, exits and at regular stops around the Zoo
  • Card or mobile device payments (e.g. Apple Pay, Google Pay) only, no cash will be accepted
  • Hulabazoo indoor play at Whipsnade and our Splash Zone at London are closed for now. Hullabazoo's new outdoor play area will be open to everyone from 26 April onwards.
  • The Great Whipsnade Railway is closed
  • Our delicious food options are all take-away only, indoor dining is closed for now
  • Talks and demonstrations cancelled until further notice to prevent over-crowding
  • Regular cleaning carried out across the Zoos

We have also introduced one-way routes around London Zoo and both Zoos' indoor areas to help with visitor flow and to ensure social distancing. Visitors can choose from 3 different routes at London depending on the animals they would like to see and the time they would like to spend in the Zoo.

  • How will you ensure that all visitors act responsibly and ensure the visit is safe for all?

We ask that all those visiting our Zoos behave responsibly and respect the measures that we have put in place. There are three key rules that we ask people to adhere to on their visit: Stay 2 metres apart; do not touch anything as you explore the Zoo; and wash your hands regularly. We will also have staff in key places throughout the Zoo to help remind people of our ‘Zoo rules’ whilst also supporting a great day out for all.

We also ask that people take responsibility for their own health and the health of the community before visiting the Zoo. Please do not choose to visit the zoo if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk. If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you.

  • Is it safe to be near the animals?

Yes, there is no evidence that this poses any risk of COVID-19 infection.

  • Will I need to wear a mask?

Please bring a face mask when you visit. If visiting Whipsnade, please wear a mask on arrival, unless you are exempt or entering the Zoo by car. All visitors aged 3 or over will need to wear a mask in walk-through primate enclosures such as Gorilla Kingdom at London Zoo, if they are open on your visit. Visitors aged 11 and over will be asked to wear masks in any other indoor areas such as the toilets at both of our Zoos. You don't have to wear a mask during the rest of your visit in outdoor areas, but we do encourage it as a courtesy to other visitors and staff.

Some of our Zookeepers will be wearing masks to minimise any risk of transmitting any virus onto our animals.

  • Why do children as young as 3 have to wear a mask in some areas?

This is to minimise the risk of passing any virus to our animals, especially primates. As well as keeping visitors and staff safe, it’s really important we protect the health and safety of our animals in walk-through enclosures if they are open on your visit.

  • What if I have a disability or medical condition that makes it a struggle to wear a mask?

As masks are for the safety of our animals, if you or a member of your party may struggle with a mask, please make yourself known to the steward at the entrance of the area that requires you to wear one. We will do all we can to make reasonable and practical adjustments – this may for example include adhering to more stringent social distancing measures. However, if it’s felt that the safety of the animals can not be guaranteed, we may have to refuse entry.

  • How are you making it safe for your staff?

Staff safety is just as important as visitor safety, so a range of plans are in place to protect them too, including small numbers of staff on site, new safety equipment and help maintaining social distancing from one another, and from visitors.

  • Why are some zookeepers wearing masks?

Everything ZSL does is to protect animals, including those in our care at London and Whipsnade Zoos. Our keepers are wearing masks to minimise any risk of transmitting any virus onto these incredibly important animals.

  • Have you performed risk assessments to ensure my visit will be safe?

Yes, we have and if you'd like to, you can read them here:

ZSL LONDON ZOO RISK ASSESSMENT

ZSL WHIPSNADE ZOO RISK ASSESSMENT

 

How do I book tickets?
  • Can I buy my ticket on arrival at the Zoo?

No, all tickets must be booked in advance including tickets for Members, Patrons and Fellows, and under-3s. This is essential so that we can safely manage the number of people visiting the Zoo each day.

Tickets will be available from 31 March 2021 onwards.

  • I booked a ticket but now I cannot come on that day, can I get a refund?

Unfortunately, we are unable to offer a refund if you are now unable to visit. If you need to self-isolate, or feel uncomfortable visiting at the moment, please call us on 0344 225 1826 and we'll happily reschedule for you.

  • Do under-3s also need a ticket?

Yes, in order for us to manage capacities within the Zoos, everybody will need a pre-booked ticket including under 3s. The under 3 ticket remains free.

  • I am a Member, Fellow or Patron - how do I pre-book a ticket?

All Members, Fellows and Patrons are able to pre-book free tickets here, using their membership ID as login. Bookings reopen on Wednesday 31 March. You will be able to book tickets for yourself, everyone on your membership and for memberships related to your account.

If you have trouble logging in with your short membership ID / CRM ID – you will find that in all correspondence from ZSL – please contact us at membership@zsl.org, fellowship@zsl.org or patronage@zsl.org respectively, or ring us on 0344 225 1826.

  • I booked a ticket via a third party – is it still valid?

Unfortunately not. To manage numbers on site we need to closely control how many tickets have been sold for each day, so we need to sell them all directly, for a specific date and session. Please contact the company you bought your voucher from for an exchange/refund.

  • How do I redeem my flexi ticket?

Your flexi/bulk voucher alone is not valid for entry to the Zoo. It must be exchanged in advance for a dated Zoo ticket. When you know which day you’d like to visit, simply go to zsl.org/BookTickets, choose the Zoo your ticket is valid for, select the date and the tickets for your group. When you proceed to pay, select ‘Pay now', then 'Gift voucher’ and enter your flexi ticket voucher number(s). That will reduce the cost of those tickets to zero.

  • Are any of the promotions that ran before your lockdown closures still valid?

So that we can manage our visitor numbers effectively and ensure a safe and enjoyable experience for everyone, we have decided to stop all active promotions at this moment in time. This means that we are not accepting Tesco Vouchers, National 241 Rail Offers or any other long-standing promotion. Unfortunately, this means that we are also unable to currently offer free entry to Blue Peter badge holders.

  • I have one of your 2020 flyers with a discount offer on it. Can I still use it?

No. So that we can manage the number of people entering the Zoo, we are only selling tickets online. This allows us to cap numbers really effectively for everyone’s safety. Unfortunately, this also means that promotions have had to be stopped, including the 20% offer which was valid for sales at the gate only.

  • What about tickets for essential carers? I don’t see them online…

Free admission for an essential carer is still available when visiting with a paying visitor with additional needs. This will be managed on the gate upon arrival.

  • Can I upgrade my Zoo ticket to become a member?

You can upgrade your Zoo ticket to membership within 14 days of your visit and only pay the difference! Find out more at www.zsl.org/membership.

I'm a Member, Fellow or Patron - how am I affected by social distancing measures at the Zoos?
  • Do I need to pre-book a ticket to visit?

We are operating on a reduced number of visitors at the Zoo per day to ensure that we keep everyone safe within Government guidelines. This means that all Members, Patrons and Fellows will need to pre-book free slots to visit the Zoos.

Tickets for our supporters are available for visits between 12 April and 16 May. We anticipate releasing further tickets for dates beyond 17 May at the beginning of May, subject to Government announcements. We will send you an email with more information closer to the time. Not signed up to emails yet? Sign up here.

When pre-booking free tickets: please bear in mind that every pre-booked free ticket is for members only, valid on the selected date for the selected Zoo and in conjunction with a valid ZSL Members, Fellows and Patrons card, or temporary slip for new members. Otherwise, unfortunately, we will not be able to grant you entry into the Zoo.

  • Where do I book members tickets?

You can access the booking system through our website by visiting  zsl.org/booktickets.
Please select the ‘Book Free Tickets’ option of the Zoo you would like to visit. 
You will be asked to enter your membership ID  -– you can find it on your temporary membership slip for new members, on the front of your membership card or in the ticket release emails you receive from us.

  • I am a new member – why can’t I book a ticket?

If you bought a new membership today, please allow 24 hours for your membership ID to be updated on the booking system and try again the next morning. You will then be able to book your free tickets – capacity permitting. Check the website regularly for the most up-to-date information on ticket availability and booking requirements.

  • Are numbers limited for Members, Fellows and Patrons?

In order to safely manage visitor numbers and to ensure social distancing, we must limit the number of people who can visit our Zoos. We are initially re-opening with a strictly reduced capacity. So that we can also generate much needed funds from single visit paying customers, this also means that we have ring-fenced allocations of tickets for our Members, Fellows and Patrons. We will monitor our capacities on a regular basis in order to maximise the number of slots available to Members, Fellows and Patrons.

We have also listened to your feedback and worked very hard to make the maximum number of tickets available for our Members, Fellows and Patrons whilst still being able to provide a safe day out for everyone. This ring-fenced ticket allocation for our supporters will account for 2/3 of all tickets in the initial ticket release. In addition to all-day tickets, there is now an extra afternoon 3pm members-only slot, allowing many more members to visit until the later 6pm closing time. Last entry will be at 5pm.

  • Why are there dates available for paying visitors but I can't book them as a member?

There is a pre-defined, ring-fenced allocation of tickets for members that may become booked up at a different rate to paying visitor slots. For instance, many people buying tickets don't book them until the day before visiting. Tickets for paying visitors are released up until the end of the year, whereas we are releasing member tickets much more frequently to give our supporters a fair chance to book a visit  in the weeks ahead, whilst preventing block-bookings and decreasing the likelihood of no-shows.

Please note, paid visitor tickets are non-refundable. If you as a member decide to purchase a ticket to visit the Zoo, we will not be able to offer you a refund for this ticket.

  • How often can I come and visit?

To ensure as many of our members as possible can visit during the first weeks of reopening, we had to initially limit booking to one visit per member for the first ticket release. From 13 April, this limit has been relaxed and you’ll be able to make up to 4 additional bookings per member between 13 April – 16 May 2021.

  • What if I can’t make it to the Zoo on the day I have pre-booked?

To give as many visitors as possible the opportunity to visit our Zoos, we kindly ask you to consider dates carefully before booking your tickets. Please make sure you can visit on the day and time you have selected and cancel your booking as soon as you can if you can't attend at least one day before your booked visit so you can book in another visit, capacities permitting (see below).

  • Can I give my pre-booked free ticket to a friend?

No, free Members', Fellows' and Patrons' tickets are non-transferable and can only be used by those listed on their Membership or Fellowship and in conjunction with a valid ZSL Membership or Fellowship card which must be shown when entering the Zoo. 

  • I haven't received my tickets via email. What do I do?

If you have booked though See Tickets and haven’t received your tickets, you can ask for them to be resent.  Simply enter the email address you booked with into the ‘Forgotten Details’ section at the bottom of the SEE Tickets customer service page. Please check your spam and junk folders too. 

    • Will my additional benefits still be available?

    Most of your special Gold Member, Patron and Fellow benefits are safe to use and are available for you to enjoy. Only the following benefits will not be accessible in the early stages of re-opening:

    • Great Whipsnade Railway discount – closed for now
    • Hullabazoo indoor play - closed for now.
    • Fast Track entrance at the corner of Regents Park - closed for now
    • Reference use of ZSL Library – closed for now
    • Can I use my half price tickets at the moment?

    As we are only able to allow a limited number of visitors into the Zoos per day, we want to ensure as many of our loyal Members, Fellows and Patrons have an opportunity to visit. While Members, Fellows and Patrons have to pre-book a free slot to visit the Zoo, promotions such as half price tickets will be suspended. Rest assured that we will be re-introducing the usage of half price tickets when it is safe to do so.  

    • As a Fellow, can I still bring in a family guest with me for free?

    As a Fellow, you are still able to bring a family guest into the Zoo with you, however you must also pre-book this ticket at the same time as you pre-book yours. Your guest must accompany you when you present your tickets and card at the gate. We respectfully ask  that you follow Government guidelines during your visit.

    • I am a Patron, can I still sign in family guests for free? 

    As a Patron you will still be able to sign in one family guest into the Zoo as part of your Patronage, however you must pre-book this ticket at the same time as you pre-book yours.Your guest must accompany you when you present your tickets and cards at the gate. We will be reviewing the Patron family guest sign ins regularly and hope to increase these as soon as we can. 

    • Can I use my complimentary Patron tickets at the moment?

    As numbers are restricted to a limited number of visitors per day, we want to ensure as many of our Members, Fellows and Patrons have an opportunity to visit and therefore Patron complimentary tickets, and Member and Fellow half price tickets have been temporarily put on hold and reviewed regularly. 

    • I’m a new Member, Fellow or Patron, how can I pick up my membership card?

    The membership kiosk at London Zoo and membership desk at Whipsnade Zoo are open – staffing levels permitting – to take your photos and print your membership cards. However, if there is a queue or if you would prefer to receive your cards by post, please send a passport-sized photo of each member on your membership to membership@zsl.org, quoting your membership ID in any email with the team. This can be found on your temporary membership slip.
    For Fellows, please send to fellowship@zsl.org quoting your membership or CRM number in any email. This can be found on your Fellowship welcome letter.
    For Patrons, please send to patronage@zsl.org quoting your membership or CRM number in any email. This can be found on your Patronage welcome letter.

    • How do I cancel my free ticket?

    As we are working with See Tickets, you will need to cancel directly with them. All you need is your booking reference – you will have received with your PDF tickets – and the postcode associated with the order. Visit See Ticket's customer service page and fill in reference number and postcode in the top section, and proceed to cancel. Please cancel at least one day before your booked visit to give others the chance to enjoy the Zoo instead. If you cancel up to one day before your booked visit, your member ticket allocation will be automatically added back into your account within 10 minutes, so you can book in another visit capacities permitting. However, if you try to cancel on the day of your visit, the ticket cannot be released for others to use and you might not be able to book for another day.

    • Will my membership be extended for the time when the Zoos were closed?

    If you are a ZSL Gold or Silver Member, we have automatically extended your membership for 3 months to cover the first lockdown (April-June 2020). Given the major financial losses from lockdown earlier in the year, we are not able to automatically extend memberships for the duration of our closure. We are reliant on every bit of support we receive to get us through this difficult time and we are simply not able to bear the further loss of income this time around. 

    • I want to do more to help. What can I do?

    We need every bit of help we can get so a donation, of any size, would help us survive this second lockdown. You can donate online at donate.zsl.org.

    Information for schools

    We are now taking bookings for the Summer term, but all are subject to any changes in Government guidance on zoo opening and DfE guidance. Although the zoos are open from 12 April onwards, all indoor buildings will be closed at both zoos until we move into Step 3, which is currently set to be no earlier than 17 May. We are still able to offer some educational workshops, following strict COVID-security measures. Please see our Workshop pages in the Schools section of the website for more details. As part of our COVID-security measures, please be aware that we have only a limited number of tickets for these, available each day.

    Enquire about an education visit for LONDON ZOO
    Enquire about an education for WHIPSNADE ZOO

    If you have any questions please email learning@zsl.org .
     

    Accessing the ZSL Library

    ZSL’s Library is currently closed. If you have borrowed books we will be automatically renewing your loan, so please don’t worry. There’s no need to attempt to return your books at the moment.

    Treat your loved ones and support us, with a purchase from our online shop!

    Although our Zoos are closed, we are still bustling away behind the scenes and packaging up everything an animal-lover could possibly desire, from animal adoptions to pangolin pyjamas and everything in between. Gold Members, Patrons and Fellows even get a whopping 10% off.

    Now more than ever is time to treat yourself. So have at it, head on over to shop.zsl.org and grab yourself a gift with a difference!

    SHOP NOW

    Click and collect is off the cards for now. But we are posting orders as normal and hope very much that your items aren’t delayed as a result of the Lockdown.

    Venue hire

    Our hire venues aren’t operating at the moment. Please do email us in the meantime, one of the team will get back to you as soon as we can.

    I have another question that isn't answered here, how can I get in touch?

    Please contact us on the details below if you have any questions that have not been answered in our FAQs

    Tiger at London Zoo - please donate

    Book your tickets now

    Pre-booking is essential for all visitors, including Member, Patrons and Fellows.