Can I visit ZSL London and Whipsnade Zoos?
Yes, day visitors will need to pre-book tickets online. Visitors will select a date to visit and are granted entry any time after their selected time up to one hour before we close. Members and Fellows no longer need to pre-book Zoo tickets.
Will the Zoos be very busy with lots of queues?
We have strictly limited the number of tickets on sale each day. We will also be quickly scanning visitors on arrival to avoid big queues at the entrances, and we have marked out areas where queues might occur to help everyone maintain distance from one another.
We have also postponed several promotions and all third-party sales so that we can control numbers more effectively and ensure that visitors have a safe and enjoyable experience.
Are all the exhibits open?
Yes our indoor enclosures at both our Zoos have safely reopened.
Masks are advised and in indoor areas such as our gift shops and walkthrough exhibits such as Gorilla Kingdom at London Zoo.
At Whipsnade, our penguins' area will close half an hour before zoo closing time.
How long can I stay at the zoo?
There is no time limit on your visit.
Are the play areas open?
Yes! Play areas at both sites are safely open including our Splash Zone at London. If you're looking to visit our Hullabazoo indoor play area, you'll just need to book a spot the night before you go.
Can I make purchases on-site using cash?
We are encouraging visitors to use contactless payments, not cash. With the contactless limit having been increased to £45, there is also limited need for PIN entry and your payment can remain contactless.
Can I bring my own food and drink? And where can I eat it?
Yes, you can bring your own food. There are open-air picnic areas at both Zoos and outdoor tables. We kindly ask everyone, whether bringing their own food or buying food on site, to help our staff and please dispose of all waste in bins provided.
Will you be running talks and demonstrations?
As these attract groups of people standing in close proximity, we are not running our regular talks programme for the time being.
What about animal experiences like ‘Meet the animals’ or overnight stays in the Lodges?
Experiences are available to book in advance - please see the Experiences section of the website for the latest details.
Are the Zoos still accessible for wheelchair users?
Will I still be able to hire a wheelchair?
Yes, both Zoos will still have wheelchairs for hire which will be cleaned after each use.