Can I visit ZSL London and Whipsnade Zoos?
Yes, our Zoos are safely open and covid-secure. Both ZSL Whipsnade and London Zoos fall under social distancing guidance, which should have a minimal impact on your visit. You can pre-book your ticket here.
Visitors will need to pre-book tickets online (including Members and Fellows). Members and Fellows only need to pre-book for peak-days, if visiting before 3PM, which are weekends as well as school holidays and bank holidays. Visitors will select a date to visit and are granted entry any time after their selected time up to 5pm, one hour before we close at 6pm.
Please wear a face covering on entering Whipsnade Zoo unless you are exempt or are entering the Zoo by car. You can remove it when you are outdoors and have passed through our admissions gate.
Will the Zoos be very busy with lots of queues?
We have strictly limited the number of tickets on sale each day. We will also be quickly scanning visitors on arrival to avoid big queues at the entrances, and we have marked out areas where queues might occur to help everyone maintain 2m distance from one another.
We have also postponed several promotions and all third-party sales so that we can control numbers more effectively and ensure that visitors have a safe and enjoyable experience.
Are all the exhibits open?
We are working hard to have as much of our experience open as possible and our indoor enclosures at both our Zoos have safely reopened.
Masks are advised and are mandatory for visitors in indoor areas such as our gift shops and walkthrough exhibits such as Gorilla Kingdom at London Zoo. You don't have to wear a mask during the rest of your visit in outdoor areas, but we do encourage it as a courtesy to other visitors and staff.
We have also introduced one-way routes around London Zoo to help with visitor flow and to ensure social distancing. Visitors can choose from 3 different routes depending on the animals they would like to see and the time they would like to spend in the Zoo.
At Whipsnade, our penguins' area will close half an hour before zoo closing time.
Can I take the one-way routes around London Zoo multiple times?
Yes, all the routes end in the Zoo's central courtyard so you can take them in any order and as many times as you wish, as long as you remain in the Zoo.
Tickets are for single entry to the Zoo only. If you leave the premises, you will not be granted re-entry.
How long can I stay at the zoo?
There is no time limit on your visit but to manage capacities and ensure safe distancing, we would recommend you stay no longer than 4 hours.
Are the play areas open?
Yes! Play areas at both sites are safely open including our Splash Zone at London. If you're looking to visit our Hullabazoo indoor play area, you'll just need to book a spot the night before you go.
Can I make purchases on-site using cash?
We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. With the contactless limit having been increased to £45, there is also limited need for PIN entry and your payment can remain contactless.
Can I bring my own food and drink? And where can I eat it?
Yes, you can bring your own food. There are open-air picnic areas at both Zoos and outdoor tables. We kindly ask everyone, whether bringing their own food or buying food on site, to help our staff and please dispose of all waste in bins provided.
Will you be running talks and demonstrations?
As these attract groups of people standing in close proximity, we are not running our regular talks programme for the time being..
What about animal experiences like ‘Meet the animals’ or overnight stays in the Lodges?
Experiences are available to book in advance - please see the Experiences section of the website for the latest details.
Are the Zoos still accessible for wheelchair users?
Will I still be able to hire a wheelchair?
Yes, both Zoos will still have wheelchairs for hire which will be cleaned after each use.