I’ve booked for a visit and now you’re going to be closed, what now?
Don’t worry – we will honour your ticket and convert it to a flexible one for you to reuse any time after we reopen. Our teams will be in touch with you over the coming days, so keep an eye on your inbox, junk and spam folders – you’ll hear from us soon. If you booked by phone, we’ll give you a call. If you’ve not heard from us by within 72 hours of your original planned visit date/time, please email us.
I’ve booked an Experience – will it still run?
If you have booked a London Zoo Lodge, or other Experience at either of our Zoos, we’re sorry that your experience cannot go ahead during the forthcoming closure period. Our team will be in touch soon with you soon to discuss options for rebooking or for a refund.
Can I upgrade my previous Zoo ticket to become a member?
We would be delighted! It’s a great way to support us and great value for you, ensuring wonderful days out through the coming year. If you had a visit booked in recent months and would like to upgrade your tickets to membership ready for when we reopen, please fill in the form and email it to firstname.lastname@example.org. Your membership will last for one year from purchase. You can time the start of your membership to just before we open (we will do this for you) so you can take advantage of all the benefits, at the right time.