BedBugs FAQs

What is included in the price?
Please visit the Prices and Booking page.

How much does it cost?

Please visit the Prices and Booking page.

Who is eligible for the discounted adult rate?

Please visit the Prices and Booking page.

Can I pay a deposit or do I need to pay the full fee when booking?
If your group size is under 20 children, you will need to pay the full balance when booking.

If your group has more than 20 children, we will accept a £500 deposit for an agreed number of children. The remaining balance needs to be settled in full at least 6-weeks before the date of your sleepover.

Can I spend the day in the zoo before/after the sleepover?
New for 2013, full day entry into ZSL London Zoo (on day of departure) is now included in your BedBUGS ticket price! Sleepover will finish at 10am on Sunday morning, and you are welcome to spend the rest of day exploring.

Is there somewhere to store our bags whilst we visit the zoo?
There is a room where you can store your bags after the night of you stay, whilst you visit the zoo, and you can pick them up when you leave.

What dates are the sleepovers running on?

Please visit the Prices and Booking page.

We can only accommodate a maximum of 80 people per sleepover so places are very limited.

We can also run exclusive sleepovers for a fixed fee and your group size would need to be a maximum of 80 people. Please contact us on 0844 225 1826 or Bedbugs@zsl.org to discuss further. We can run exclusive sleepovers on any day of the week (depending on availability).

What are the age restrictions?
Sleepovers are aimed at 7-11 year olds. We can be flexible with the upper age, but due to health and safety reasons we are unable to allow anyone younger than 7 years old on the experience.

The accompanying adult must be over the age of 18 years old.

What group sizes are allowed?
The minimum size of a group must is 1 child and 1 adult, although please be aware that this experience is suited to larger groups as some children can find it intimating. We recommend minimum group size of 3 children, plus accompanying adult.

If you are looking to attend with a smaller group, you maybe interested in our Lookout Lodge experience at ZSL Whipsnade Zoo.

Please ensure you have at least 1 adult per 5/6 children. The number of adults per group can never exceed the number of children.

What are the sleeping arrangements for boys and girls?
Boys and girls will both sleep within BUGS but they will have separate areas. There are toilets nearby for children to get changed in.

As a general rule female adults may sleep on either side of BUGS however male adults may only sleep on the male side of the building. Please note this rule when deciding which adult will accompany the group. All groups need to have an adult with them throughout the night.

However, we can accommodate a limited number of mixed groups at each sleepover. Please let us the gender of all participants in your group 14-days before the sleepover, when you receive the 'see you soon' email.

How many adults will be required?
For an all-girl group you will need 1 female adult for every 5-6 children.
For an all-boy group you will need 1 female or male adult for every 5–6 children.
For a mixed sex group you will need 2 female adults or 1 female and 1 male adult for every 5–10 children.

What if the adult accompanying the group is not the parent or legal guardian?
We ask that the parent or legal guardian signs the consent form and the child will need to bring it with them on the night of the sleepover. We are unable to admit participants without a signed consent form. You are welcome to send them back to us before the sleepover if you prefer, it is your responsibility to check we have received them before the sleepover.

What will we do during the event?

Please visit The Experience page.

What do I need to bring with me to the sleepover?

  • Clothes to sleep in
  • Sleeping bag and a pillow
  • Camping mat
  • Toothbrush and toothpaste
  • An evening snack and drink
  • A torch
  • Jacket or heavy jumper for the night tour (if it rains, we will supply the children with waterproof ponchos. Adults will need to bring their own).

We strongly recommend you do not bring things with you that are of financial or sentimental value.

  • For health and safety reasons we ask that you do not bring inflatable mattresses or camp beds.

Do we bring pyjamas?
We ask that you bring clothes that you are happy to sleep in whilst bearing in mind that there is always the chance we may need to evacuate the building during the evening if there is an emergency.

In the slightly colder months (September - November), participants may wish to bring an extra blanket or fleece to wear in bed.

Do we bring food with us?
Each person should bring an evening snack and soft drink with them. We suggest that everyone has dinner before arriving at the zoo as the evening break will not be until appropriately 20.30pm.

Please ensure you bring plenty of water with you to last the evening, as we will not be able to top up bottles with drinking water. Soft drinks are available to purchase from a vending machine outside BUGS, starting from £1.60.

You will be given a simple breakfast in the morning, which usually consists of a croissant, yogurt, fruit and drink. Breakfast is included in the price.

Are we allowed to bring a birthday cake
You are more than welcome to bring a birthday cake with you, however you are not allowed to use candles. Some groups also bring some party food to have during their break if it is someone's birthday. We also ask that you do not bring party poppers, or anything else that it is likely to create too much of a mess.

Can I bring a child who has additional needs?
Yes, we welcome participants with special needs. Please be aware it is your responsibility to ensure that any child with special needs is capable of getting the most from the events and they are able to cope in an environment with lots of other children. Do let us know if you are planning on bringing along a child or children with special needs and we will do all we can to ensure that their needs are met wherever possible.

When do we need to arrive and how do we get there?
Participants will be allowed entry into the zoo for the sleepover at 19.00pm, so please try not to arrive earlier than 18.55pm as you'll need to wait outside. However, please ensure you are on time at 19.00pm as everyone will need to wait for you.

Please visit zsl.org/visit/London-zoo for directions to the zoo. The nearest tube stations are Camden Town (15 minute walk) or Baker Street (15 minute bus ride on 274). Please note that Regent's Park tube station is a 25-minute walk from the zoo.

Can I drive to the sleepover?
Yes, if you are an accompanying adult participating in the sleepover you are welcome to park in our visitors car park for free.

Once you enter the zoo at 19.00pm, you will not be allowed to revisit your car until the sleepover finishes at 10.00am.

Will I get any sleep during the night?
Due to the excitement of the evening and the number of people in the room, we can not guarantee you will get a good night’s sleep. We do encourage groups to keep the noise to a minimum once lights are off.

What are the responsibilities of the accompanying adult?
We require at least 1 adult per 5/6 children. The adult will be responsible for the group throughout the entire event.

They are expected to:

  • Ensure your group adheres to the rules set out in the health and safety briefing
  • Ensure all children in your group are the correct age (between 7-11 years old)
  • Ensure your group keeps together throughout the evening, and keeps up with your host during the tours of the zoo
  • Address the behaviour of children in your group if they are impacting on the enjoyment of other participant
  • Ensure your group doesn’t disturb those who are sleeping, in particular keeping the noise down once the lights are off

What do I need if I need to cancel / amend my booking?
If you need to reduce numbers or cancel your booking you must tell us at least 14 days before the date of your visit.
We cannot accept cancellations or reductions in numbers within 14 days of your visit date. You will be asked to pay the full cost of the places you have booked.
You can increase numbers for BedBUGS at any time, provided places are still available. 
If you are collecting ticket fees from large groups please bear these booking terms in mind and allow enough time to tell us about any changes in numbers. 
We are unable to confirm a booking until full payment has been received.

Will the ZSL staff be CRB checked?
The members of staff who sleep over within BUGS will be CRB-checked and there will be at least 1 first aider onsite at all times.

Any other questions?
Please email us at info@zsl.org or call 0844 225 1826.