To help maintain social distancing we have introduced a number of measures to ensure a safe and enjoyable visit for all.
Here is how we are keeping our visitors safe:
Everyone must have a pre-booked ticket before visiting - this includes our Members, Fellows and Patrons.
Tickets will be available to book online here. For Members, Fellows and Patrons to get your free tickets, please the instructions provided via email to pre-book your timeslot. The Zoo’s opening hours remain the same, but visitors need to pre-book a timed slot.
For everyone booking there are three timed slots to choose from. Morning slots allow entry between 10am-2pm; Lunchtime slots allow entry from 12 noon - 4pm and Afternoon slots allow entry between 2pm - 5pm.The zoo closes at 6pm.
We have limited the number of visitors to the Zoo.
We have strictly limited the number of tickets on sale each day and split them across the various time slots to spread visitors throughout the day.
Keeper talks and some animal experiences will not be running.
Talks aren't running, to keep both our visitors and staff safe by avoiding people gathering in groups in one area.
The following experiences will be running as normal from 1st August: Meet the Lions, Meet the Tigers, Meet the Elephants, Zoo Explorers, Junior Zoo Academy and Zoo Academy and Photography Workshops.
Lookout Lodge Experiences, Keeper For a Day and Nature Night Camping will not be running in 2020. Dates for 2021 will be available in November.
Masks are advised and are mandatory in some walk-through exhibits and indoor areas.
Many of our indoor spaces and walkthrough exhibits are now open again. Please remember to bring a face mask to be able to access these areas.
Hullabazoo and the Great Whipsnade Railway are closed.
High-touch areas such as our Hullabazoo playground (inside and outdoors) and steam train will be closed until they can be enjoyed again in a safe way.
Helping our visitors practise social distancing.
We have clearly marked out any areas where queues might occur, like the Zoo entrance, to help everyone maintain a safe 2m distance from one another.
Providing hand sanitised and handwash stations around the Zoo.
At regular stops around the Zoo we have placed hand sanitizer and handwash stations to make sure visitors can frequently wash their hands.
Creating physical barriers.
Barriers have been added in select places around the Zoo where it is more difficult to maintain social distancing, for example at tills.
We are only accepting contactless payments including debit cards, credit cards, Apple Pay and Google Pay.
For more information, take a look at our dedicated FAQs page.