Community Access Scheme

We're partnering with organisations who work with local older people, families on a low income and people with additional needs and disabilities to provide an affordable opportunity to enjoy a day at ZSL London Zoo.

Organisations can apply online for an allocation of heavily subsidised tickets to share with service users to visit the zoo within 12 months. The aim of the scheme is to help overcome some of the barriers that people face by providing subsidised rates and information to support in planning a visit. Please refer to the eligibility criteria and additional information below before applying to ensure that your organisation is eligible. If you are an individual please consider asking the eligible groups and networks you are part of to apply.

Our Commitment
We are committed to learning from partner organisations and individuals so we can make changes and improve the experience of visiting ZSL London Zoo, and improve the experience of visiting ZSL London Zoo for everyone.

Your Commitment

We ask our partners to ensure that:

The tickets acquired are used by the people that they are intended for,
25% of their ticket holders complete a short survey after their visit.

This feedback will support our goal of making London Zoo accessible for all.

Apply now

Eligibility

If your organisation meets both of the following criteria, please apply for tickets.

Your organisation works with or supports one or more of the following audiences:

Households on a low income
People with additional needs and/or disabilities
Older people

Your organisation works with people living in any of the 33 London Boroughs.

Tickets and Pricing

We are offering heavily subsidised, flexible use tickets which will be valid for 12 months, allowing individuals to visit at a time that suits them best. Below is the pricing breakdown per person for organisations purchasing an allocation of tickets (minimum of 10 tickets).

Households on a low income	£3.00
People with additional needs and disabilities*	£6.50
Older people	£6.50

Please note: Tickets will require payment at the time of booking which is after your application has been accepted. Our team will call to confirm the number of tickets required and total price before taking payment details. Tickets will be sent via email for the organisation to distribute to service users.

*Subsidised price includes a free carer

Can we buy more tickets?

Once all the tickets from you first purchase have been redeemed, you can email our Supporter Contact team on generalenquiries@zsl.org to reserve more tickets and request to pay via BACS. Please ensure that you include your unique Account (CRM) number from your previous booking. Once the payment has cleared your tickets will be sent to you via email, this is most accessible option as our call centre can sometimes have long wait times.

Alternatively, you can call us on 0344 225 1826 to speak to our Supporter Contact Team and purchase more tickets, this route would enable you to pay for your tickets via credit card. Check our Contact Us page for our phone line opening times.

Feedback

We require that individuals visiting through the Community Access Scheme complete a post-visit survey to share their experience of ZSL London Zoo. This feedback will support in developing our offering and in delivering on our commitment to becoming more accessible for everyone.

The survey will be shared with the applying organisation at the same time we send the tickets, it is up to the organisation to ensure all individuals complete the survey. We will review completed surveys and if an organisation chooses to apply for more tickets we will consider their completed survey rate.

We also aim to make the application process as easy as possible, if you also have any feedback on this please email cas@zsl.org

Community Engagement Partners

All organisations who have been accepted to purchases tickets through the Community Access Scheme are considered Community Engagement Partners and we trust that you are ensuring the tickets are going to be used by the people they are intended for.

We work with a range of fantastic organisations to provide access to ZSL London Zoo, from charities working to help stuggling families through to local community groups for older people. Here are just a few of our partners, if you are an individual who would benefit from their services please consider getting in touch with them.

Family Holiday Association
The Family Holiday Association is a national charity providing British seaside breaks and day trips for families struggling with some of the toughest challenges life can bring.

Website
Email
Phone (0203 117 0650)

Leonard Cheshire
Leonard Cheshire supports individuals to live, learn and work as independently as they choose, whatever their ability. They are led by people with experience of disability and open doors to opportunities and choice and support in communities around the globe.