Free familiarisation visit
Once you have booked your trip you are entitled to a free familiarisation visit to the zoo (one teacher per class). We strongly recommend this to help you plan your day. Please email email@example.com quoting your 5-digit Order Number to book this.
Free Pre-Visit Consultations
Once you have booked your trip you are entitled to a free pre-visit consultation with a member of our learning team. These are 20 minute meetings which take place online via Microsoft Teams. These are available to any group who have booked a trip with us, but are particularly recommended if you haven’t visited before, are bringing a large group, or have students with complex needs. Pre-Visit Consultations are free and take place via Microsoft Teams with one of our learning team ahead of your trip.
If you would like to book this in, please do so via this link. We recommend booking a date that is 2-3 weeks before your visit.
Free Planning Consultations
If you haven't yet booked a trip and would like advice on how you could achieve your intended learning outcomes during a trip to London Zoo we would be delighted to talk with you. You can book a free 20-minute planning consultation meeting with us through this link. To help us prepare please include the details of your intended learning outcomes and any other relevant information. These meetings take place online via Microsoft Teams.
If you have already booked a visit and want help preparing for your trip, please instead book a Pre-Visit Consultation here.
Risk Assessments and other Health & Safety Information
A range of guides to support risk assessment planning can be found here
Recommended routes around London Zoo
We have three routes around London Zoo:
- Pink includes: giraffes, zebras, African wild dogs, Rainforest Life, pygmy hippos, lemurs, otters, and meerkats.
- Blue is the shortest route and includes western lowland gorillas, tigers, the Reptile House and Komodo dragon.
- Orange includes: lions, penguins, butterflies, squirrel monkeys and Tiny Giants.
All three routes finish in the Zoo's central courtyard and can be taken in any order. If you are visiting within normal school hours, we recommend splitting into smaller groups (depending on your adult supervision ratios) and picking two routes for each group, stopping for lunch halfway.
To help you plan your route, please use the map below which includes details of
- Recommended Lunch stops: There are a number of outdoor areas around the zoo where groups can sit to eat lunches that they have brought with them, which are marked on the map below. We no longer have a bookable lunch space but areas to eat are marked on the map.
- Potential Quieter areas We recognise that some groups or children may need an area to chill out away from others, so we have highlighted areas we find are best for this.
A range of activity sheets and resources to help pupils to make the most of their time in the Zoo can be found here
Support for students with SEND
Our goal is to create an experience that is accessible for people of all needs and abilities.
More information about accessiblity at London Zoo can be found here
More information about supporting learners with Special Educational Needs and/or Disabilities can be found here
Paying for your trip
All trips must be paid for at least two weeks in advance via BACS or credit/debit card. Details of how to pay can be found on your booking confirmation email. We do not accept cash or cheques, nor can payment be made on the day or after a trip. Visitor numbers cannot be changed once payment is made. We do not offer refunds for any students or paying adults who are unable to attend on the day.
If the group have not paid for their trip by the date of their visit, the debt owed will be passed on to our finance team who will generate a new invoice which will be sent to the school. This will include an additional £25 administration fee. ZSL reserves the right to cancel or refuse entry to any group who have not paid in advance of their trip nor made prior arrangement with ZSL to pay after the visit/activity. Full terms and conditions of educational rate tickets can be found here.
Travelling to the Zoo
Please see our complete guide on finding your way to the Zoo by public transport.
No Coach parking at the Zoo
No coach parking is available at London Zoo. Coaches are able to drop off & pick up in the car park but will then need to park elsewhere. Please ensure your coach company is aware. Details for coach parking locations near the zoo can be found on the Transport for London website at https://tfl.gov.uk/info-for/coach-drivers/.