The health and safety of our visitors is one of our main priorities. To help ensure this, all students must be supervised whilst in the Zoo.
Those aged 16 or under must always be with a designated adult from your school whilst in the zoo, as part of our supervision policy. To support this, educational groups bringing children aged 16 or under are entitled to 1 free supervising adult ticket for every 5 paying students.
Students aged 17 or over do not need to be with an adult at all times, but school staff must be in the zoo and contactable during the trip. To support this, Post-16 or Higher Education groups, are entitled to one free teacher is able to accompany the group for every 10 paying students. These supervising adults must stay on-site whilst students are in the zoo, as part of our supervision policy.
All students with a diagnosed learning need or disability are entitled to bring an additional 1:1 adult at no extra cost, which is not included in the ratio’s described above.
We are reviewing our educational offer to ensure schools are able to make the most of the Zoo’s unique learning opportunities throughout their whole trip. To help us take the time to work with our visiting schools and explore new opportunities, we are not currently taking bookings for workshops as part of a trip to London Zoo. We wouldbe delighted to work with you to help you plan your day and discuss how the learning opportunities can be maximised. If you would like to speak with one of our team before booking your trip, then please email us with details of your planned learning outcomes for the trip.
All education rate tickets, and other paid-for services such as workshops, must be confirmed and paid for at least two weeks before the date of the trip/activity via one of the following ways:
BACS payment. You must include your Order Number as reference with the payment in order for us to match the payment to your trip. Failure to do so may result in us being unable to identify your trip as paid-for and may result in delays to your visit.
Debit or credit card. Please call 0344 225 1826 to make payment in this way, and quote your booking Order Number
We do not accept cash or cheque payments, nor can payment be made on the day.
If a school have not paid for their trip by the date of their visit, the debt owed will be passed on to our finance team who will generate a new invoice which will be sent to the school. This will include an additional £25 administration fee. ZSL reserves the right to cancel or refuse entry to any group who have not paid in advance of their trip nor made prior arrangement with ZSL to pay after the visit/activity.
Eligibility for education rate tickets to London Zoo
To qualify for education rate tickets, a group must:
Be visiting on a weekday within the UK term-time dates described above
Be part of a school/college/university with a registered DfE Number or be educated at home full-time
Be in full-time education
Be visiting the zoo for an educational trip to enhance learning
Private nurseries who do not have a DfE number, uniformed groups (e.g. Brownies or Scouts), youth groups, child minders and educational providers offering part-time or evening learning courses are not eligible for education rate tickets. You may be entitled to a group discount. Please email firstname.lastname@example.org for more information.
Schools organising a trip outside of school hours, such as Summer Clubs, do not qualify for education rate tickets but may be eligible for a group discount. Please email email@example.com for more information.
If you are a third-party provider, purchasing tickets on behalf of an educational organisation such as a school, you will be required to provide the details of the organisation you are purchasing tickets on behalf of in order for us to ensure they are eligible for these tickets. It is your responsibility to ensure that all information is passed on to the educational organisation, including our Terms and Conditions.
If you are an international school from outside the UK, we may need to speak with you ahead of a booking to ensure eligibility for the educational tickets in lieu of a DfE number. Only full-time education providers are eligible for education-rate tickets. Please note that tickets are only available during the term times stated above, even if your school operates during different term dates.
Digital Outreach links your classroom to the zoo via a live video call! Digital Outreach sessions can be used to extend learning after a zoo visit, or can be standalone sessions. Each session costs £45 per class.