Table of Contents


Introduction. 2

Public WiFi Terms of Service. 2

A. Public WiFi Terms and Conditions of Use. 2

B. Public WiFi acceptable and fair use policy. 5

Prohibited Uses. 5

Suspension and Termination. 6

Fair Use. 7

Changes To The Acceptable and Fair Use Policy. 7

C. Public WiFi privacy policy. 7

What this privacy policy covers. 7

Where and how we collect your information: 7

What information do we collect and how do we use it?. 8

How do we keep your personal information secure?. 8

Disclosure of your personal data. 8

Your right to your personal information. 9

Updates to this Privacy Policy. 9

Raising Queries or Concerns. 9





We’re ZSL, an international conservation charity, and our vision is a world where wildlife thrives. We’re working every day to achieve this, through our science, our field conservation around the world and engaging millions of people through our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo. Our registered charity number is 208728.


Public WiFi Terms of Service


By using the Public WiFi which is available in some Zoological Society of London (ZSL) buildings, you are agreeing to the Terms of Service. These incorporate the Terms and Conditions of Use, the Public WiFi Acceptable and Fair Use Policy, and the Public WiFi Privacy Policy.


A. Public WiFi Terms and Conditions of Use


Before connecting to ZSL Public WiFi, please read these terms and conditions carefully (the “Terms”). These Terms along with our Acceptable and Fair Use Policy and Privacy Policy make up the terms and conditions for use of ZSL Public WiFi. We may make changes to these Terms from time to time, so we recommend that you review these regularly. The terms “we”, “our” and “us” when used in these Terms means ZSL. The terms “you”, “your”, “yours”, “buyer” when used in these Terms means you as a user of ZSL Public WiFi as the context requires. By checking the “Connect to the Internet” button that you accept these Terms, you acknowledge that you have read and understood and agree to all the terms.


IN PARTICULAR YOUR ATTENTION IS DRAWN TO SECTION 3 ON OUR LIABILITY TO YOU. If anything is unclear; please contact us at dataprotection@zsl.org  before accepting these Terms.


1. Using ZSL Public WiFi


1.1 ZSL Public WiFi is a free service available. You can continue to use ZSL Public WiFi free of charge as long as you continue to accept our Terms.


1.2 If you are in any ZSL building with ”ZSL Guest” you can connect to the ZSL Public WiFi using a compatible phone or computer device with wireless LAN. We do not guarantee that ZSL Public WiFi is compatible with all hardware types and devices or guarantee device connectivity.


1.3 To connect to ZSL Public WiFi you will not need to provide any personal information however details from the device you are using to connect to our network will be recorded.


1.4 ZSL Public WiFi is intended for browsing the internet and using apps.


1.5 We are not responsible for the content of websites you visit while using ZSL Public WiFi. We may at our sole discretion restrict access to certain features and websites. If you have any concerns about this or require any further information you can contact us at dataprotection@zsl.org.


1.6 Your use of ZSL Public WiFi is limited to 24 hours after which time your connection will end. You can subsequently reconnect to start another session.


1.7 We do not guarantee uninterrupted access to ZSL Public WiFi and we may suspend the service at any time, for any reason, in our sole discretion.


1.8 ZSL Public WiFi is not a secure network and we are not responsible for the security of the information and data which you transmit using ZSL Public WiFi. We are not responsible for the accuracy of any information or data obtained from the internet using ZSL Public WiFi.


2. How we use your information


2.1 By using ZSL Public WiFi you agree that your device details will be stored.


2.2 Any activity you undertake on the ZSL Public WiFi network will be logged against your device details. We use that data to monitor compliance with these Terms, to prevent and detect crime and to monitor usage of ZSL Public WiFi. We reserve the right to report on any activity undertaken on ZSL Public WiFi and where necessary restrict or block access to a person, account, website or device.


2.3 Further details of our Public WiFi privacy policy can be found in Section C below.


3. Our liability to you


3.1 Nothing in these Terms shall restrict or exclude our liability for death or personal injury arising from our negligence or our liability for fraud or fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.


3.2 We shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise arising for:


3.2.1 loss of income or revenue;


3.2.2 loss of business;


3.2.3 loss of profits or contracts;


3.2.4 loss of anticipated savings;


3.2.5 loss of opportunity or goodwill;


3.2.6 loss of, damage to, or corruption, of data; or


3.2.7 indirect or consequential loss of any kind.


4. What you must not do on ZSL Public WiFi


4.1 You agree not to:


4.1.1 use ZSL Public WiFi for any unlawful or illegal purpose;


4.1.2 use ZSL Public WiFi for any commercial purposes;


4.1.3 Make any use of ZSL Public WiFi which causes the whole or part of ZSL Public WiFi to be interrupted, damaged, made less efficient, or impair the effectiveness or functionality of ZSL Public WiFi in anyway;


4.1.4 use ZSL Public WiFi for sending or posting any computer viruses or any other harmful code, or any material which is defamatory, offensive or obscene; or


4.1.5 Use ZSL Public WiFi in a way which infringes the rights of any person (whether in breach of confidentiality or intellectual property rights or otherwise).


4.2 We reserve the right to terminate or restrict your access to ZSL Public WiFi, without advance notice, if we reasonably believe that you are misusing ZSL Public WiFi or are otherwise in breach of these Terms.


4.3 We reserve the right to limit the available download or upload speed of individual devices where this is found to impact the quality of service for other visitors, for example through excessive downloads.


4.4 This is not an exhaustive list of prohibited use or activities on ZSL Public WiFi, for more information please see the Acceptable and Fair Use Policy in Section B below.


5. Indemnity


5.1 You agree to indemnify and hold us and our subsidiaries, affiliates, officers, directors, agents and employees harmless from and against all liabilities, claims, losses or damages (including legal fees) costs and other expenses, however caused, that may arise as a result of or in connection with inappropriate or unauthorised access to ZSL Public WiFi by you and/or breach by you of any of these Terms.


6. General


6.1 If any part or provision of these Terms are found to be unlawful or unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other party of these Terms will not be affected.


6.2 These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.


B. Public WiFi acceptable and fair use policy


Prohibited Uses


This acceptable and fair use policy is additional to our terms and conditions of use and privacy policy.


ZSL operates web filtering to block access to known bad websites containing malware or hosting illegal content or activities and automatically logs attempts to access these websites to help maintain the security of our systems and provide relevant information to authorities in the event of illegal activity being detected on our networks.


You may use our Public WiFi service only for lawful purposes. You may not use it for the following purposes (this list is not exhaustive):


To do anything that includes storing, sending, distributing, uploading or downloading:


  • any content or material which is restricted, prohibited or otherwise unlawful under any applicable law (or which is likely to be), including material and/or content which defames, harasses, threatens, abuses, menaces, offends, violates the privacy of, or incites violence or hatred against, any person or class of persons, or which could give rise to civil or criminal proceedings (or encourages conduct that would be a criminal offence or give rise to civil liability);
  • confidential information, copyright material, trademarks, trade secrets or other content which is subject to third party intellectual property rights, unless you have a lawful right to do so, or that in any way breaches a third party agreement (including but not limited to a non-disclosure agreement) or obligation;
  • any content or material, which interferes with other users of our WiFi service (or may do so) or restricts or hinders any person from accessing, using or enjoying the internet, our Services, our network or systems (or the networks or systems of our suppliers);




  • do any other act or thing which is unlawful, illegal, fraudulent (or has any unlawful or fraudulent purpose or effect) or is otherwise prohibited under any applicable law or which is in breach of any code, standard or content requirement of any other competent authority;
  • access, monitor or use any data, systems or networks, including another person’s private information, without authority or attempt to probe, scan or test the vulnerability of any data, system or network or to violate the privacy, publicity or other personal rights of others or to impair the privacy of communications;
  • compromise the security, tamper with, hinder the operation of or make unauthorised modifications or integrity of any network or system including, but not limited to, our network or systems (or our suppliers’ network or systems) or to cause technical disturbances to our network or to our suppliers’ network);
  • knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • forge header information, email source address or other user information or use another person’s name, username or password for fraudulent purposes;
  • transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam), in breach of the Privacy and Electronic Communication Regulations 2003 or otherwise;


To act in any way that:


  • degrades or interferes with other users’ use of any of our WiFi service (or may do so) or disrupts or interferes with our network or WiFi service or causes a host or the network to crash;
  • breaches any applicable local, national or international law, regulation or code of practice (including export control laws or regulations);
  • contravenes generally accepted standards of internet or other networks conduct and usage, including but not limited to denial of service attacks, web page defacement, port or network scanning and unauthorised access to systems;
  • harms or attempts to harm minors in any way;


To assist, encourage or permit any persons in engaging in any of the activities described in this section. If you become aware of any such activities, you must immediately notify us and take all other appropriate actions to cause such activities to cease.


Suspension and Termination


We will determine, in our sole discretion, whether there has been a breach of this Acceptable and Fair Use Policy through your use of our WiFi service. When a breach of this Acceptable and Fair Use Policy has occurred, we may take such action as we reasonably deem appropriate. This action may include but is not limited to:


  • Issue of a warning to you
  • Immediate, temporary or permanent withdrawal of the Services
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary


We exclude liability for actions taken in response to breaches of this Policy.


Fair Use


Our WiFi service is intended for email, instant messaging, internet browsing and using apps, which we consider fair use. Transferring large amounts of data uses up bandwidth and may reduce the speed at which other users of the WiFi service can access it. In particular, downloading very large files, streaming and using peer to peer and file sharing software require large amounts of bandwidth and data usage.


If you do not restrict your usage to fair use, we reserve the right to issue a warning to you or to suspend or withdraw our WiFi service from you immediately, temporarily or permanently; or we may manage your bandwidth so that it may result in reduced service speeds. In addition, we may restrict the amount of bandwidth available to very heavy users during busy periods to maintain good access for our other users.


Please ensure that your device or hardware is not infected with a virus that sends out data without your knowledge.


Changes To The Acceptable and Fair Use Policy


We may revise this Acceptable and Fair Use Policy at any time. You are expected to check this Policy from time to time to take notice of any changes we make, as they are legally binding.


C. Public WiFi privacy policy


What this privacy policy covers


ZSL is committed to protecting your privacy in accordance with our obligations under data protection legislation. Current data protection law is found in the General Data Protection Regulation (as supplemented by the Data Protection Act 2018) and related law such as The Privacy and Electronic Communications (EC Directive) Regulations 2003.


This privacy policy explains what information ZSL collects about you and how it will be used.


ZSL promises to respect any personal data you share with us, or that we get from other organisations and keep it safe. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.


By using our WiFi service you consent to the collection, use and disclosure of your personal information in accordance with this Policy.


If you have any queries regarding this privacy policy please contact the Data Protection Lead, Zoological Society of London, Regents Park, London or email dataprotection@zsl.org


Where and how we collect your information:


  1. We will obtain your device data (such as MAC address and IP address) on connecting to the wireless service.
  2. We may monitor use of our WiFi service by recording how many times each device connects to the WiFi service, where and when devices connect, the quantity of data traffic in and how long each session lasts. This information helps us to build a profile of our users for statistical purposes and to improve how we provide our WiFi service. All of this data relates specifically to devices and usage of the WiFi service, which means that we will not be able to identify you individually.


What information do we collect and how do we use it?


  1. All data we collect will be used in accordance with your legal rights under the Data Protection Act 2018. For more information about data protection see http://www.ico.org.uk.
  2. We may use device data for these purposes:


  • to enable you to connect to our WiFi service
  • to help us identify specific devices connecting to our WiFi service
  • administration
  • research, statistical analysis and behavioural analysis
  • fraud prevention and detection
  • security vetting
  • improving our service


How do we keep your personal information secure?


We always ensure that we have the necessary controls in place to protect any personal data you provide us with.


We will use technical and organisational measures to safeguard your personal data, for example:


  • we store all data on secure servers
  • all our staff are aware that they must respect the confidentiality of all personal data


We carry out regular audits of who has access to data so that we can ensure that your information is only accessed by trained staff.


Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the Internet while using our WiFi service.


Disclosure of your personal data


We may disclose your personal data for processing to:


  • our staff
  • government bodies and law enforcement agencies in connection with any investigation to help prevent or detect unlawful activity and in response to legal or regulatory requests
  • other third parties in connection with possible legal proceedings
  • other third parties in emergency situations


Subject to us complying with our obligations under the Data Protection Act 2018, we are not responsible for the actions of service providers or other third parties using your personal data.


Your right to your personal information


Under the General Data Protection Regulation / Data Protection Act 2018 you have the right to request a copy of the personal information we hold about you. You also have the right to request that we erase any personal information we hold, where ZSL has no compelling reason to continue processing this data.


If you wish to request this information, please contact dataprotection@zsl.org  or call 0344 225 1826.


We will then send you a form which you will need to complete and send back to us by post. We will also require you to provide two forms of identification. Once we have received your information request and your identification we will respond within one month.


We are not responsible for the privacy policies and practices of websites and apps you may access through our WiFi service. If you have concerns or questions about their privacy policies and practices, you should contact the website operator or publisher.


Updates to this Privacy Policy


We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access our WiFi service.


We are not responsible for cookies stored on your device or hardware from websites you visit while using our WiFi service.


Raising Queries or Concerns


If you have any questions, comments, or concerns about data protection at ZSL please contact our Data Protection team on dataprotection@zsl.org . If you are not satisfied with the response you receive from us for any reason then you may wish to contact the Information Commissioner’s Office via https://ico.org.uk/.