To help maintain social distancing we have introduced a number of measures to ensure a safe and enjoyable visit for all.
Here is how we are keeping our visitors safe:
Everyone must have a pre-booked ticket before visiting - this includes our Members, Fellows and Patrons.
Tickets will be available to book online here. For Members, Fellows and Patrons to get your free tickets, please the instructions provided via email to pre-book your timeslot. The Zoo’s opening hours remain the same, but visitors need to pre-book a timed slot.
For Paying Visitors, Morning slots allow entry between 10am-2pm; Afternoon slots allow entry between 2pm - 5pm.The zoo closes at 6pm.
For ZSL members we have three slots: Morning slots allow entry between 10am-2pm; Midday slots allow entry between midday-4pm; Afternoon slots allow entry between 2-5pm.The zoo closes at 6pm.
We have limited the number of visitors to the Zoo.
We have strictly limited the number of tickets on sale each day and split them across the various time slots to spread visitors throughout the day.
We have introduced 3 special one-way routes around the Zoo.
To help with social distancing we have created three one-way routes around the Zoo which are clearly signposted.
Keeper talks and animal experiences will not be running.
This is to keep both our visitors and staff safe by avoiding people gathering in groups in one area.
Walk-through exhibits remain closed.
Although many of our indoor spaces are now open again, walkthrough exhibits will stay closed for the time being. As we continue to open up more of the zoo, face masks may be required in some areas, so please bring one along.
Helping our visitors practise social distancing.
We have clearly marked out any areas where queues might occur, like the Zoo entrance, to help everyone maintain a safe 2m distance from one another.
Providing hand sanitised and handwash stations around the Zoo.
At regular stops around the Zoo we have placed hand sanitizer and handwash stations to make sure visitors can frequently wash their hands.
Creating physical barriers
Barriers have been added in select places around the Zoo where it is more difficult to maintain social distancing, for example at tills.
We are only accepting contactless payments including debit cards, credit cards, Apple Pay and Google Pay
For more information, take a look at our dedicated FAQs page