We want everyone to have a safe and enjoyable visit.
Here is how we are keeping our visitors safe:
Paying visitors need to pre-book tickets online here.
Up to 31 October 2020: you must choose a date and time slot for your visit:
- 10am slots allow entry to the zoos between 10am-2pm;
- Midday slots allow entry from noon onwards, until one hour before closing time.
From Sunday 1 November 2020, you just need to pre-book the date only - you can enter the Zoo any time from 10am until one hour before closing time.
Please note that limited numbers of tickets are available each day. If your preferred date is fully booked, please check alternative dates for availability.
Members, Fellows and Patrons need to pre-book to visit on peak periods: weekends and during school holidays. Pre-booking will not be required during the off peak period 2 Nov - 18 Dec on all days. They are able to access the zoo simply by showing their membership card on arrival at our Zoos.
Local COVID alert levels
Know before you go - As of Saturday 17 October, London Zoo is located in a Tier 2 area so you'll need to be in a single-household group/support bubble in all indoor spaces. Outdoors, the 'rule of six' applies.
Masks are mandatory in some walk-through exhibits and indoor areas
Many of our indoor spaces and walkthrough exhibits are now open again. Please remember to bring a face mask to be able to access these areas. To help protect our animals, we require masks to be worn by all visitors over 3 in primate walkthroughs. In other areas where masks are required, this applies to everyone aged 11 or older.
We have introduced 3 one-way routes around the Zoo
To help with social distancing we have three one-way routes around the Zoo which are clearly signposted.
Keeper talks and some animal experiences may not be running
This is to keep both our visitors and staff safe by avoiding people gathering in groups in one area. Please check our experiences pages for the latest information.
We are only accepting contactless payments including debit cards, credit cards, Apple Pay and Google Pay.
For more information, take a look at our dedicated FAQs page.
Providing hand sanitiser and handwash stations around the Zoo
At regular stops around the Zoo we have placed hand sanitizer and handwash stations to make sure visitors can frequently wash their hands.
Helping our visitors practise social distancing
We have clearly marked out any areas where queues might occur, like the Zoo entrance, to help everyone maintain a safe 2m distance from one another.