We're ready for Zoo!

by ZSL on

ZSL London and Whipsnade Zoo reopen on 15th June 2020 

We’re delighted to be allowed to open our gates again on 15th June 2020 -Our teams have been busy preparing everything so we can open safely and we can’t wait to welcome you back to meet your animal friends. It’s now finally time to reconnect with nature and wildlife, and enjoy wonder-full days out at our Zoos again!

Rest assured that we’ve put measures in place at ZSL Whipsnade and London Zoos to keep you safe on your visit. Coming to the Zoo might feel a little bit different at first, but safety is our top priority. Read below to find out more about what to expect when you come and visit:

What will change at the Zoo?

  • All outdoor spaces will be open for you to enjoy the fresh air.
  • Our indoor spaces including animal houses, walkthroughs, seated restaurants, the Great Whipsnade Railway and Hullabazoo Indoor Play will remain closed until it’s safe to open them again.
  • Talks and demonstrations aren’t happening for now to avoid gatherings.
  • At ZSL London Zoo we’ve introduced a new one-way system with three trails so you can explore the whole Zoo while keeping socially distant from others.
  • At ZSL Whipsnade Zoo, the UK’s largest Zoo, you will be able to make your own route, except for some areas where it will be necessary to follow a one-way system.
  • Outdoor catering and retail kiosks only. Please note,at Whipsnade Zoo we will have no onsite catering for the first week we are open. 

We’re limiting the number of visitors a day, and asking visitors to pre-book their tickets, to make sure you can maintain a safe social distance when you’re here:

  • Every visitor will need to pre-book a ticket online for a selected date. These tickets will of course be free for Members, Fellows and Patrons.
  • Tickets will be divided into morning and afternoon slots. You don’t need to arrive at an exact time, but please arrive at the Zoo in either the morning or the afternoon, depending on your ticket. Once you arrive, your time in the Zoo won’t be capped, but we advise you to stay for a maximum of 4 hours.
  • While there are limited tickets we please ask that you only book a slot if you are sure you can visit on that day, and only visit once a fortnight, so that we can give as many supporters as possible the chance to come.
  • Patrons and Fellows are eligible for one additional free sign in, which can be booked simultaneously. Additional tickets must be purchased separately. 

How to check you have an online account with ZSL 

  1. Go to zsl.org/booktickets 
  2. Add in the email and password you bought your membership with and log in
  3. If it fails, remove the password and leave only the email address – click password reset.
  4. Check your email and spam folder for a password reset email and follow instructions
  5. If you didn’t receive any email, please try other email addresses associated with your membership.
  6. Still not working? Get in touch with our team today at membership@zsl.org, patrons@zsl.org or fellowship@zsl.org to help create an online account. Please note, due to the high volume of emails it is taking longer to get back to inquiries than usual. Please make sure you have completed these steps before getting in touch. 

How to pre-book your free supporter ticket online:

  • Visit zsl.org/booktickets to book your ticket online.
  • You will need to use the email address your Membership, Patronage or Fellowship is associated with to identify you in the system. You can check this by trying to login when prompted in the booking process. If this doesn't work, please try to reset your password. Still having trouble? Please get in touch with our team today at membership@zsl.orgpatrons@zsl.org or fellowship@zsl.org, or call us on 0344 225 1826. Please note, due to the high volume of emails and calls it is taking longer to get back to inquiries than usual.
  • When you arrive at the Zoo, a member of staff will scan your ticket on your smartphone or print-out and check your ZSL Membership, Fellowship or Patronage card. New members can bring their temporary slip and Fellows/Patrons can show their Welcome Letters if you recently joined and don’t have a ZSL card yet.

During your visit:

We’re so excited to have you back in the Zoos! We’d just like to ask that you stick to a few simple rules while you’re with us, that will help us keep you and everyone else safe during your visit:

  • Please stay two metres apart (that’s the length of 1 lion, 2 llamas or 3 sloths). Paw markers on the floor will guide you.
  • Paws off! Please avoid touching anything as you explore the Zoo.
  • Keep squeaky clean! Use our handy hand sanitiser stations across the Zoos and wash your hands regularly.
  • Follow the signs. There will be one-way routes in place in most areas of ZSL London Zoo, and some areas at ZSL Whipsnade Zoo.
  • You do not have to wear a face mask, but we recommend it. 

Watch our fun videos for ZSL London Zoo and ZSL Whipsnade Zoo to learn more!

More questions? Check out our FAQs.

Thank you for being part of our ZSL family – your support means so much to us. We are really looking forward to welcoming you back! All of the plans we have put in place to ensure our sites are safe are new to us, so please bear with us while we’re working our hardest to make sure you have a great, safe day out. 


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