New easy booking for ZSL supporters

by ZSL on

To make sure booking free member tickets is fair for all, we have made some important changes that should be read carefully before you book.

1. New temporary system

As many of you had difficulties logging in with an email address to book free tickets directly on our website, Members, Fellows and Patrons tickets are now being released on a different booking system (provided by SEE Tickets*) which will not require members to log in – so everyone will be able to book irrespective of whether you had problems the first time around.  

You can access the new booking system through our website, and your membership ID will be the way to verify your membership to book free tickets. You will have recieved an email on 23 June with a reminder of your membership ID.  Otherwise you can find it on your temporary membership slip or on the front of your membership card.

Once you have booked your free tickets please note that they are non-transferable and are only valid in conjunction with your membership card.  You must present both your pre-booked tickets and your membership card when arriving at the Zoo, otherwise we will not be able to grant you access.

2. Carefully select visit date and Zoo location

Choose your visit date carefully for the Zoo you would like to visit. As we are operating with a third party, we will not be able to change dates or Zoo location for you.

You will be able to cancel your Zoo visit direcly with See Tickets. 

All you need is your booking reference – you will have received with your PDF tickets – and the postcode associated with the order. Visit See Ticket's customer service page  and fill in reference number and postcode in the top section. 

On Track Your Order page – click red button ‘Cancel Order’. You will then be able to book for another date of your choice. 

3. Limit of 3 visits per fortnight per member

More members than expected have block-booked a lot of dates across the weeks, taking the opportunity away from other members to enjoy the Zoos. To prevent this, a limit is now in place to cap on visits.

Update 4 August 2020: The limit of three visit per member per fortnight has now been increased to four visits. However, if members book these tickets and do not show up at the Zoo, we might have to revert back to make sure all members have fair access to the tickets. 

  • If you have already booked tickets for the current fortnight, you can now book a further slot.
  • If you have yet to book tickets, you can select to visit on four different occasions.

4. Pre-defined supporter ticket allocation

We will continue to monitor our capacities on a regular basis in order to maximise opportunities for members to visit. To give all members a fair chance to book visits, free tickets will be released in 2-week batches.  
Paying visitor tickets will be available for the whole of July. As the allocation for members and paying visitors is predefined, this does not mean that paying visitors are prioritised, but is rather a measure we have put in place to give all members regularly the opportunity to book tickets.

Book a visit to ZSL London Zoo

Book a visit to ZSL Whipsnade Zoo
We are reviewing our capacity limits regularly. Please keep an eye out on the website for the latest availability.  
Thank you for doing your bit to help make this system work for everyone. We hope to see you at the Zoo soon!

* ZSL will use See Tickets as a third-party provider to facilitate the booking process for members. For confirmation, ZSL will not share any personal data from members with See Tickets; you may have to add personal data during the booking process which See Tickets will not share with ZSL. If you have any queries regarding this matter, please email



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