How to redeem your half price Zoo tickets

by ZSL on

How to redeem your half-price Zoo tickets

ZSL Gold members who renew on Direct Debit have two half-price Zoo tickets per member to take family along to the Zoo with them as a thank you for paying by Direct Debit. All ZSL Fellows receive two half-price tickets upon joining and renewing to use with family too.

ZSL Patrons have two complimentary tickets per Primary Patron (one individual selected on the Patronage) to use.

Booking your half-price tickets for your family can be easily done online. Follow the steps below and take your loved ones into the Zoo with you for half the price.

  1. Visit and click ‘CONTINUE’ button for the Zoo you would like to visit.
    book tickets page

  2. Click 'BOOK TICKETS' in the same way day visitors usually book.

    book tickets zoo page

  3. On the calendar page, select the date and timeslot you would like to redeem your half-price tickets for.

    Ticket Calendar page

  4. Then select who the half-price Zoo tickets are for and select the amount of tickets on the right. Continue to the next page by adding the tickets to your basket - either with or without donation.

    Ticket types page

  5. Confirm your selection by clicking on ‘PAY NOW’

    Upsell page

  6. Log in with your email address and password that you bought your membership with. Use the email address you are receiving communications on from ZSL. If it fails, remove the password and leave only the email address – click password reset. Check your email and spam folder for a password reset email and follow instructions. If you didn’t receive any email, please try other email addresses associated with your membership.

Login page

Having trouble logging in? Get in touch with us at, or to help create an online account or call 0344 225 1826. Please make sure you have completed these steps before getting in touch. Half-price tickets can also be redeemed at the Zoo entrance by the Fellow or Gold member directly, but numbers are limited for onsite booking and availability cannot be guaranteed on the day.

  1. Once logged in, your selected tickets will automatically be discounted by 50% if you have valid half-price tickets linked to your membership. Proceed to payment and click ‘ONLINE CARD PAYMENT’.

    Payment page

  2. Take the half-price Zoo ticket with you if you are visiting with the friend or family member you have booked the ticket for or forward the confirmation email on to them to bring along on their visit. We look forward to seeing you at the Zoo!



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