How to redeem your half-price Zoo tickets
All ZSL Fellows, as well as Gold members who renew on Direct Debit, have two half-price Zoo tickets per member to take friends and family along to the Zoos with them. Booking your half-price tickets for friends and family can be easily done online. Follow the steps below and take your loved ones into the Zoo with you for half the price.
The redemption of half-price Zoo tickets is currently only possible durinf off-peak weekdays, as we have suspended all promotions during peak times while we operate on limited capacities. Off-peak weekdays are Mondays to Fridays outside of school and bank holidays, during which time members don't have to prebook member tickets. Keep an eye out on our website for the most up-to-date information on booking requirements and half-price ticket redemption.
Before booking, always check the latest government advice for household mixing regulations for your relevant area.
Visit zsl.org/booktickets and click ‘BOOK TICKETS’ in the same way non-members usually book, for the Zoo you would like to visit.
On the calendar page, select the date and timeslots you would like to redeem your half-price tickets for.
Then select who the half-price Zoo tickets are for and select the amount of tickets on the right. Confirm your selection by clicking on ‘CHECK OUT’ and ‘PAY NOW’.
Log in with your email address and password that you bought your membership with. Use the email address you are receiving communications on from ZSL. If it fails, remove the password and leave only the email address – click password reset. Check your email and spam folder for a password reset email and follow instructions. If you didn’t receive any email, please try other email addresses associated with your membership.
Still having trouble logging in? Get in touch with us at email@example.com, firstname.lastname@example.org or email@example.com to help create an online account or call 0344 225 1826. Please make sure you have completed these steps before getting in touch. Half-price tickets can also be redeemed at the Zoo entrance by the Fellow or Gold member directly, but numbers are limited for onsite booking and availability cannot be guaranteed on the day.
Once logged in, your selected tickets will automatically be discounted by 50% with the member half-price tickets voucher code, if you have valid half-price tickets linked to your membership. Proceed to payment and click ‘ONLINE CARD PAYMENT’.
Take the half-price Zoo ticket with you if you are visiting with the friend or family member you have booked the ticket for or forward the confirmation email on to them to bring along on their visit. We look forward to seeing you at the Zoo!
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