Easy booking for ZSL supporters

by ZSL on

How to pre-book Members and Fellows tickets

To make sure pre-booking free Member and Fellow tickets is fair for all, please read the below carefully.

1. Temporary system

Member and Fellow tickets are being released on a separate booking system to general visit tickets which is provided by See Tickets*. From 19 July, Patrons are not required to pre-book a ticket to visit our Zoos.

You can access the booking system through our website, and your membership ID will be used to verify your membership to book free tickets. You can find it on your temporary membership slip for new members, on the front of your membership card or in ticket release emails you receive from us. Please note, if you hold a family membership, the membership IDs for the adult members will grant you access to the booking system.

Once you have booked your free tickets please note that they are non-transferable and are only valid in conjunction with your membership card. You must present both your pre-booked tickets and your membership card when arriving at the Zoo, otherwise we will not be able to grant you access.

2. Carefully select visit date and Zoo location

Choose your visit date carefully for the Zoo you would like to visit. As we are operating with a third party, we will not be able to change dates or Zoo location for you.

You will be able to cancel your tickets directly with See Tickets up until the day before your planned visit. Please note, you cannot cancel your tickets on the day of your visit. 

All you need is your booking reference – you will have received this with your PDF tickets – and the postcode associated with the order. Visit See Ticket's customer service page and fill in the reference number and postcode in the top section. 

On the Track Your Order page – click the red  ‘Cancel Order’ button. You will then be able to book for another date of your choice, capacities permitting.

3. Pre-booking is not required during off-peak weekdays and if visiting after 3PM during peak-times

Members and Fellows only need to pre-book free tickets during peak times, which are weekends as well as school and bank holidays. During off-peak weekdays from Monday to Friday outside of bank or school holidays, members can visit without pre-booking. Supporters are also able to visit after 3PM during peak-times without booking a slot in advance. Simply show your membership card – or temporary slip for new members – at the main entrance and you'll be granted entry into the Zoo

4. Limited booking availability until 5 September 

Member and Fellow peak-time tickets are released in batches and are available up until the end of the summer holidays on 5 September 2021. Members can book up to 6 times during the peak-time dates. During off-peak weekdays – this covers all dates Mondays to Fridays outside of school holidays or bank holiday – and if visiting after 3PM during peak-times, members can visit as often as they like. Keep an eye on your inbox for updates about member tickets. Not signed up to receive emails regarding your membership yet? Sign up here.

5. Pre-defined supporter ticket allocation

We have listened to your feedback and worked very hard to make the maximum number of tickets available for our Members and Fellows whilst still being able to provide a safe day out for everyone. There is a ring-fenced allocation for our supporters which has been increased for the summer school holidays to enable as many of or Members and Fellows as posible to visit the Zoos.

Book a visit to ZSL London Zoo

Book a visit to ZSL Whipsnade Zoo
We are reviewing our capacity limits regularly. Please keep an eye out on the website for the latest availability.  
Thank you for doing your bit to help make this system work for everyone. We hope to see you at the Zoo soon!

* ZSL will use See Tickets as a third-party provider to facilitate the booking process for members. For confirmation, ZSL will not share any personal data from members with See Tickets; you may have to add personal data during the booking process which See Tickets will not share with ZSL. If you have any queries regarding this matter, please email dataprotection@zsl.org.



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