Easy booking for ZSL supporters

by ZSL on

How to pre-book Members, Fellows and Patrons tickets

To make sure pre-booking free Member, Fellow and Patron tickets is fair for all, please read the below carefully.

1. Temporary system

Members, Fellows and Patrons tickets are being released on a separate booking system to general visit tickets which is provided by SEE Tickets*. 

You can access the booking system through our website, and your membership ID will be used to verify your membership to book free tickets. You can find it on your temporary membership slip for new members, on the front of your membership card or in ticket release emails you receive from us. Please note, if you hold a family membership, the membership IDs for the adult members will grant you access to the booking system.

Once you have booked your free tickets please note that they are non-transferable and are only valid in conjunction with your membership card. You must present both your pre-booked tickets and your membership card when arriving at the Zoo, otherwise we will not be able to grant you access.

2. Carefully select visit date and Zoo location

Choose your visit date carefully for the Zoo you would like to visit. As we are operating with a third party, we will not be able to change dates or Zoo location for you.

You will be able to cancel your tickets directly with See Tickets up until the day before your planned visit. Please note, you cannot cancel your tickets on the day of your visit. 

All you need is your booking reference – you will have received this with your PDF tickets – and the postcode associated with the order. Visit See Ticket's customer service page and fill in the reference number and postcode in the top section. 

On the Track Your Order page – click the red  ‘Cancel Order’ button. You will then be able to book for another date of your choice, capacities permitting.

3. Pre-booking is not required during off-peak weekdays

From 17 May, Members, Fellows and Patrons only need to pre-book free tickets during peak times, which are weekends as well as school and bank holidays. During off-peak weekdays from Monday to Friday outside of bank or school holidays, members can visit without pre-booking and will be granted entry by showing their membership card – or temporary slip for new members – at the main entrance.

4. Limited booking availability until 20 June

To ensure all our members have a fair chance to pre-book a peak-time visit, there is a temporary limit of one visit per member in place for the peak-time dates up to 20 June 2021. On 18 May, this limitation will be relaxed and Members will be able to book in further peak day visits, capacities permitting. Please keep an eye out for your emails closer to the time. Not signed up to receive emails regarding your membership yet? Sign up here.

5. Pre-defined supporter ticket allocation

We have listened to your feedback and worked very hard to make the maximum number of tickets available for our Members, Fellows and Patrons whilst still being able to provide a safe day out for everyone. There is a ring-fenced allocation for our supporters which accounts for the majority of tickets for peak days. We hope that we can relax the pre-booking requirement for members even further, government guidelines permitting.

Book a visit to ZSL London Zoo

Book a visit to ZSL Whipsnade Zoo
We are reviewing our capacity limits regularly. Please keep an eye out on the website for the latest availability.  
Thank you for doing your bit to help make this system work for everyone. We hope to see you at the Zoo soon!

* ZSL will use See Tickets as a third-party provider to facilitate the booking process for members. For confirmation, ZSL will not share any personal data from members with See Tickets; you may have to add personal data during the booking process which See Tickets will not share with ZSL. If you have any queries regarding this matter, please email dataprotection@zsl.org.



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