Commercial Manager

Visitor Attraction: Commercial Manager – ZSL London Zoo

Salary: c. £45,000 p.a.

ZSL operates two of the UK’s most popular visitor attractions, ZSL London Zoo and its sister zoo, ZSL Whipsnade Zoo.

Reporting to the Head of Commercial, this is a senior management role responsible for the commercial performance of ZSL London Zoo. Responsible for helping to define and implement the commercial strategy for ZSL London Zoo alongside the Head of Commercial through effective business planning, this person will be responsible for defining and managing the effective and efficient operations of the London Commercial team and their annual activity to ensure the departmental strategy is realised.

The post has accountability for the main commercial revenue streams of the zoo including retail, catering, admissions and experiences which, as well as the efficient operation of welcoming over a million visitors each year, includes optional donation, gift aid and other revenue targets.

Ensuring that the London Zoo visitor and their journey at the zoo is at the heart of all departmental activities and operations is key to this role. Working with a clearly defined visitor journey appropriate to the different audience segments, this post will identify and create new revenue opportunities, including commercial up selling and cross selling to increase revenue generation.

The post requires excellent business acumen with the ability to develop, define and implement the commercial strategy to ensure the effective management of the commercial operation. The role also requires strong leadership and communication skills to inspire a large commercial team and represent the Commercial team at a senior level.

The post holder will have proven management experience within a commercially focused operations environment and be able to demonstrate their successes. A strong ethos for customer service and delivering a great experience is critical to this role. A full driving licence is also required. The position will be based in London.

A full job description can be found here: Microsoft Office document icon ZSL London Zoo - Commercial Manager Job Description (77.5 KB)

To apply please complete and attach separately the ZSL Application Form along with the Equal Opportunity Form on and send, together with your CV, by email to:

File ZSL Job Application Form (57.27 KB)


Closing date for applications: Friday 22 August 2014.

Previous applicants need not apply