Terms and Conditions for The Living Nativity 2013
These terms and conditions are in addition to the general terms and conditions of your e-ticket purchase and relate specifically to the Living Nativity 2013 at ZSL London Zoo.
Delays and Cancellations
Your tickets for the Living Nativity are for the time and date specified only. They are non-refundable. If your class does not arrive at the start point within ZSL London Zoo on the date and time printed on your tickets then the children may miss the start or entirety of the event. While ZSL staff will do their best to re-schedule your class if you are delayed, it is not always possible to re-schedule. You will not receive a refund if you miss your booked event.
Space limitations within the scenes
The tickets which can be booked in advance are for children and a small number of accompanying adults only. All those with pre-booked tickets will be allowed access to the Living Nativity. Due to space limitations within some of the scenes, there may not be room for a large number of additional adults to accompany the children throughout the whole event and therefore some adults may be politely asked to wait in the zoo for parts of the event.
In the event of extreme adverse weather conditions the safety of the Living Nativity and of the zoo in general will be assessed. If London Zoo is required to close the Living Nativity will not be able to continue that day and you will be able to request a refund or, if there is suitable availability you may re-schedule. Similarly, in the event of heavy snowfall within the zoo in advance of your visit it is advisable to check that the zoo is open before beginning your journey.
The lunch spaces have seats for children only. Your class will be allocated one of the two undercover lunch spaces on arrival at ZSL London Zoo for the timeslot which is allocated to your group for the Living Nativity time slot you have. There are no toilets or hand washing facilities available at the lunch spaces. The lunch time slots are available for a period of 30 minutes from the start times listed below.
Nativity start time
Sharing with other schools
As both the Living Nativity and the lunch space bookings are for 60 students at a time, please be aware that it is likely that your class will be sharing the experience with a class from another school.
It is the teacher’s responsibility to prepare a suitable risk assessment in advance of any trip. It is important to undertake a risk assessment for young children and their accompanying adults and to ensure that everyone wears suitable clothing and footwear during their zoo visit. Guidance on completing a risk assessment.
Students with special educational needs
For students who have special needs or need assistance on the day of the visit you are advised to inform the ZSL supporter services team in advance of your visit in order for staff to make any necessary arrangements.