FAQs for school visits to ZSL London Zoo

  • How do I book my school visit to ZSL London Zoo?

If you would like to book entry and an education session with a member of the Discovery & Learning team, please phone at 0344 967 0831.

Or, for entry tickets only, you can book online or reserve you entry tickets by visiting http://www.zsl.org/zsl-londonzoo/schools/how-to-book-your-school-visit

  • How much does it cost to visit?

The price of entry varies by school term. For the most up-to-date prices, please visit http://www.zsl.org/zsl-londonzoo/schools/entry-costs-for-school-visits 

  • How do I make payment for my visit?

Payment can be made by card, by cheque or by BACS up to two weeks in advance. Any payment made on the day of the visit at the Zoo entrance must be made by a single cheque, cash or card. Cheques are to be made payable to Zoological Society of London.

If posting any payment, please send payment to Finance, ZSL London Zoo, Regent’s Park, London NW1 4RY.

You will be charged for the number of students booked for the visit, the number of accompanying adults above the free ratio and any schools sessions you may choose to book. Please note: if you choose to be invoiced on the day of your visit, alter the date, education session or cancel a visit ZSL reserves the right to charge an administration fee of £20.

If you are booking online, payment must be made by credit card during the booking process - https://tickets.zsl.org/show.asp?shcode=74

  • Do we get any free adult tickets for supervision purposes?

To ensure adequate supervision for school groups, one adult is admitted free for every 10 paying secondary students or every 6 paying primary students. Any additional adults above the free ratio will be charged the Education Adult rate - http://www.zsl.org/zsl-london-zoo/schools/entry-costs-for-school-visits

  • Are there sessions for schools at ZSL London Zoo?

Yes, we have an extensive learning programme at ZSL London Zoo. The range of learning activities caters from EYFS up to post-16 students and costs £1.50 per student, per session to book.

There is a minimum number of 15 students or minimum payment of £22.50 needed to deliver a session. For our full range of sessions, please visit http://www.zsl.org/zsl-london-zoo/schools/education-sessions

  • What can I expect from an education session?

Your session will be delivered by one of our enthusiastic Discovery & Learning Officers in one of our fantastic learning spaces around the Zoo. The sessions are between 30-50 minutes in duration, dependant on the year group and session booked. We encourage hands on activity wherever possible, engaging students with real objects from the natural world
and handling collections of animals where possible. We also aim to link to and showcase the species present in the Zoo, ZSL conservation work relevant to the topics covered, and the expertise and excellence of all the staff who work for ZSL.

  • Where are the education sessions held in ZSL London Zoo? 

The sessions are held in a number of different learning spaces around ZSL London Zoo.

We have two lectures theatres and two learning spaces in the Discovery & Learning (Education) Building, a learning space inside the Clore Rainforest and also the Activity Den. Please consult the teacher planner on the day of your visit to find the location of these learning spaces.

  • Are there any self-guided resources we can use around the zoo?

We have a range of self-guided resources you can use with your group while in the Zoo. Please find out more information at http://www.zsl.org/zsl-london-zoo/london-online-resources.
If you are booking a session delivered by one of our Discovery & Learning team, each activity will have a pre-visit information sheet that includes activities to do at the Zoo downloadable from the individual activity’s web page. Find the sessions at http://www.zsl.org/zsl-london-zoo/schools/education-sessions.

  • What else can we do at the Zoo?

There are a range of fantastic talks and events to enrich your students’ learning at ZSL London Zoo. To help you make the most of your day here's a list of our daily events, feeds and demonstrations - http://www.zsl.org/zsl-london-zoo/visitor-information/zoo-activities

  • Can I take my group to see the public shows and talks?

Anyone can attend the public shows and talks, including school groups, and some talks have been designed specifically with school groups in mind. However, please be aware that all of these events are subject to space restrictions so arrive early to ensure a good spot.


  • What do I need to know before we visit?

There is a range of information that is useful before you visit ZSL London Zoo with your group. Please find useful pre-visit information here - http://www.zsl.org/zsl-london-zoo/schools/pre-visit-checklist. 

There is a useful map for teachers that can be found here - http://www.zsl.org/sites/default/files/document/2014-02/london-zoo-schoo...

Do you have a risk assessment for school visits to ZSL London Zoo?

Yes, we do. Please find more information and a downloadable pdf version of the risk assessment here - http://www.zsl.org/education/risk-assessment. Our active public liability insurance policy can be found at the same link.

  • Are there lunch facilities available?

Yes, we have a fantastic new lunch space you can book free of charge as part of your visit. Find out more information at http://www.zsl.org/schools-lunchroom. Please note, a lunch slot must be booked to ensure availability on the day of your visit.

  • Where can we eat lunch if it’s raining?

If there is inclement weather on the day of your group’s visits, there a number of spaces around the Zoo you can use for shelter when having lunch.

The Aquarium, B.U.G.S.! and the covered space opposite the Snowdon Aviary near the Discovery & Learning (Education) Building are ideal spaces to have lunch. The map references refer to points on the map at this link - http://www.zsl.org/sites/default/files/document/2014-02/london-zoo-schoo...

  • What are the opening times of ZSL London Zoo?

ZSL London Zoo is open every day of the year except Christmas Day. For detailed opening times, please visit http://www.zsl.org/zsl-london-zoo/visitor-information/opening-times

  • How do we get to ZSL London Zoo?

ZSL London Zoo is in Regent’s Park, London (NW1 4RY). You can travel by foot, cycle, London Underground (tube), London Overground, National Rail, bus, car or even waterbus. This web page has all the information you need - http://www.zsl.org/zsl-london-zoo/visitor-information/directions-to-zsl-...

  • Where do we enter ZSL London Zoo?

Entrance for school groups is through the Main Entrance to the Zoo on the Outer Circle (F3). The map references refer to points on the map at this link - http://www.zsl.org/sites/default/files/document/2014-02/london-zoo-schoo...

  • Is there coach parking available for schools?

Parking in the coach park at ZSL London Zoo is free of charge for minibuses and coaches of schools visiting the zoo, during term time only. http://www.zsl.org/zsl-london-zoo/schools/entry-costs-for-school-visits

  • What if we are running late?

Please call the Supporter Services team on 0344 967 0831 if you are running late and they will get a message to the Discovery & Learning team. We appreciate that unforeseen circumstances can make a group late and will do the best to accommodate late groups where we have capacity.

If your late arrival time means you miss out on your planned session, we will make every effort to inform you of alternative self-guided activity within the Zoo.

  • What facilities are there for groups with special education needs?

ZSL London Zoo seeks to provide equal opportunity for all to enjoy the animal exhibits and visitor facilities. Please find more information at http://www.zsl.org/zsl-london-zoo/visitor-information/disabled-access.

Our Schools Supervisor will be at the Main Entrance to greet schools each morning (weekdays, during term time) and can answer any questions or address any concerns you might have to make your day easier.

  • What happens if a child goes missing during our visit?

If a child goes missing during your visit, please find a member of Zoo staff and notify them immediately so we can help find them. The meeting point for lost children (also the first aid point) is at the Clock Tower.

  • How can I keep up to date with learning activities and events at the Zoo?

You can sign up for emails from ZSL to find out the latest Education news and offers at http://www.zsl.org/zsl-london-zoo/schools/sign-up-for-emails

Download these FAQs