Lookout Lodge - FAQs
ZSL Member/Fellow/Patron? You are entitled to a 10% discount - please enter promotional code MEMBER. You will need to have valid membership at the time of the experience and proof will be required.
Buying as a gift? Open-ended vouchers are available by calling us on 0844 225 1826. Vouchers for 2 adults are £418 and vouchers for a family (2 adults & 2 children) are £488. These are priced at the highest price point to give the recipient the flexibility to pick any date throughout the year.
Booking a lodge for single occupancy? Entitled to a 30% discount on the price of 2-full paying guests. Please call us on 0844 225 1826 to book.
How much does it cost to stay overnight at Lookout Lodge?
Prices can be found on the Prices & Bookings page.
The price per person, per night is based on two-people sharing. This price is the same for two adults or one adult and one child. Additional children on family nights are £35 each.
The advertised price can go up or down depending on availability so ensure you book soon just in case the price increases.
What is the refund / cancellation policy?
A full refund or date change will be made as long as it is a minimum of two months before the date of the experience. After this time, only exceptional circumstances will be considered for date changes, extensions or refunds. All refunds are made to the card that the experience was purchased with. The guest's name can be exchanged providing ZSL is given a minimum of seven days notice. If the person who arrives does not match our records they will not be allowed admittance onto the experience.
Being at the heart of the zoo, you are surrounded by animals! Next door to Lookout Lodge is our white rhino paddock and our reindeer enclosure plus the amazing views over the Chiltern Downs. Throughout the experience you will be taken on tours around the zoo so you'll get to see lots of our animals. You'll also hear lots of them throughout the night too!
What are the age restrictions?
Adults are welcome to book on any available dates, with a maximum of two adults per lodge.
Young adults over 14 years old, with an accompanying adult, are welcome to attend on these nights too.
We also run family nights where children are welcome to come along. Based on two-people sharing (same price for two adults or one adult & child), additional children are £35 each.
Children should be 5-13 years old. Unfortunately under fives are unable to take part.
These details can be found on the Prices & Bookings page
Can I use Tesco clubcard vouchers as payment?
Unfortunately we do not accept Tesco clubcard vouchers as payment for any of our experiences. You can use these vouchers to pay for standard zoo entry tickets.
On family night, each lodge can accommodate a maximum of two adults and two children (or one adult and three children). Lodges have either twin beds or a double bed, and then a pull-out sofa bed for the two additional children. Children must be 5 - 13 years old. Children who are 14 years old and over, are classified as adults.
Can 3 adults stay in 1 lodge?
No, each lodge can only accommodate two adults. If you have more than two adults in your group, you will need to split over two lodges. You will then need to pay the full price for the first two guests per lodge (either two adults or one adult and one child). If the additional adult is staying alone, then they are entitled to a 30% discount off the price of two paying guests.
Can 2 adults and 3 children share a lodge?
No, on family nights a maximum of two adults and two children (or one adult and three children) can share a lodge. If your group size exceeds this, you will need to split over two lodges. The full paying price is for the first two guests per lodge (either two adults or one adult and one child), so four members of your group will then need to pay the full price. The additional child will be entitled to the £35 rate.
Please note: An adult over 18 years old is required to stay in the lodge with any children aged 5 - 13 years old. Two young adults (14 - 17 years old) can share a lodge alone, but younger children need to be accompanied by an adult.
These details can be found on the Experience page
How do the adult only and family friendly nights differ?
The experience and itinerary are exactly the same. The only key difference is that all guests eat together on the adult only nights, whereas each group sits on separate tables on the family nights.
I am a ZSL Member, am I entitled to a discount?
As with all of our experiences, ZSL Members, Fellows and Patrons are entitled to a 10% discount. They need to be one of the guests in the lodge, and can not buy the experience on behalf of a non-ZSL member. Please enter 'MEMBER' in the promotional code box when prompted.
How many other guests will be there on the night?
On adult only nights, there will be a maximum of 18 guests (based on two-sharing a lodge).
On family nights, there will be a maximum of 36 guests (based on four-sharing a lodge).
Do you offer a discount for group bookings
Lookout Lodge is available for exclusive hire. If you hire all lodges, you are entitled to a 5% discount on all places. The discount will automatically be added to your booking when purchasing online.
Can I book a Keeper for a Day experience?
Make your stay at Lookout Lodge even more special by combining with a Keeper for a Day experience. Lookout Lodge guests can purchase a place at an exclusive discounted rate of £199 (normal price £280). Once you have purchased your Lookout Lodge place, please visit www.zsl.org/k4d, select the option to book directly onto a date and then proceed with your booking. Please enter 'LLK4D13' in the promotional code box when prompted. Your order will be cross-checked to ensure it is for a Lookout Lodge guest. Please note, this code is not valid on Lookout Lodge or Keeper for a Day open-ended vouchers, and must be used when booking directly onto a date on both experiences.
Keeper for a Day only runs on weekdays (not public holidays), but you are welcome to take part on the experience on either your day of arrival or departure at Lookout Lodge.
Any other questions?
Please email us at firstname.lastname@example.org or call 0844 225 1826.