Disabled access

Get detailed information about general access at the Zoo on the Disabled Go website.

Ramp Access

There is ramp access to the following areas:

• The Animal Houses.

• The Café on the Lake and Outlook Café.

• The Sealion Arena and Bird Arena to view the displays

• The Bird Garden.

• The Farm

• The Estate Office (First Aid Point)

• The Safari bus but not the Open Top Bus.

• The Train. Please note that only two wheelchairs can be accommodated on the Train per trip.

Wheelchairs

We have wheelchairs that are available for hire and it is advised to book them in advance of your visit by calling the Retail Shop on 01582 871517. A refundable deposit of £25.00 is required by leaving your credit card details as security and identification.

The wheelchairs are non-motorised and are not self-propelling. They will fold to fit on the Open Top Bus providing the user is able to mount the steps onto the bus. The Double Decker Safari Bus has a drop down access ramp.

Toilet Facilities

There are four disabled toilet facilities around the Park, clearly marked on the map given out on entry. The toilet facilities near the Main Entrance have shared access and the nearest disabled toilet facility to the Main Entrance that does not have shared access is the one located next to the Discovery Centre.

Assistance Dogs

As we do not allow dogs into the Park we have two kennels, located at the main entrance, for Assistance Dogs only. Assistance Dogs will be kept in the kennels for the duration of the visit and will be provided with water only. Owners are required to leave a mobile number and must check on their dog at regular intervals during their visit.

Find out more about disabled access at the Zoo's Main Gate

Find out more about disabled access at the Cloisters Conference and Banqueting suite

Find out more about disabled access to the Discovery Centre (indoor tropical exhibit)

Find out more about disabled access to the Wild Bite Cafe