Tickets for the VIP encounters do not include general entry into the zoo. Entry tickets need to be purchased in addition, unless you are a ZSL member.
Children need to be over 3 years old and over 3-feet in height. Children under 16 years old must be accompanied into the VIP area with an adult who also has a valid 'Meet the...' encounter ticket. We request at least 1 adult to accompany a maximum of 2 children for the encounter.
Pregnant, those who have given birth in the past 6 months or nursing mothers are unable to take part in the experience.
Participants with learning or physical disabilities, including wheelchair users, are welcome to take part. A carer or supporting adult can access the VIP area for free. Please see e-ticket for more details once purchased.
Encounter can be cancelled up to 14 days before the date and a full refund will be made. After this time, we are unable to reschedule the date or offer a refund.