Animal Adoptions FAQs

What does the purchaser receive?

The purchaser of the adoption will receive an email confirmation which should appear in their inbox shortly after the purchase has been made. If the purchaser has not received this email please contact us at info@zsl.org so we can check whether your order has been successful.

The purchaser may choose to provide their address as the nominated delivery address. Animal Adoption packs are sent out within 1 - 2 working days.

How many visits is the free ticket valid for?

Your free ticket is for 1 visit, for 1 person but they are valid for 1 year. The ticket can be used at either ZSL London Zoo or ZSL Whipsnade Zoo, but we hope you would visit the zoo where your animal lives so you can see them.

I have an online adoption (no longer available to purchase), how do I access my free ticket?

All online adoptions have now expired so your ticket is no longer valid and you are unable to access the online adoption centre. If you have any questions regarding this please contact info@zsl.org for further advice.

What should I do if I want to adopt an animal which you no longer offer for adoption?

We would hope that even though you can not adopt your preferred animal you would still choose to support ZSL and we would encourage you to make a donation instead by visiting our donation page . Your donation will not go directly to your preferred animal but it will help us to continue the important work that ZSL does in over 50 countries around the world, as well as help towards the running costs of both ZSL London and ZSL Whipsnade Zoo.

I am planning on visiting the zoo, will my adopted animal be on-show?

We hope that all of the animals in the adoption scheme are on-show everyday however we can not make any guarantees. Our animals are sometimes visited by our Veterinary team at short notice so they may be off-show or we may have some maintenance work taking place which means that their enclosure may be closed or obscured. We suggest visiting www.zsl.org/adopter before you visit as we endeavour to update adopters with any relevant information on this page.

Can I purchase a corporate adoption rather than one for an individual?

The adoption packs are designed as individual gifts only. If you are interested in a corporate adoption or sponsorship of an animal, please contact Lynda McCullagh or call 0207 449 6405.

Any other questions?

If you have a question which is not covered in this list, please email info@zsl.org and we will respond as soon as we can. If your enquiry is urgent please call 0844 225 1826.